[ILL-L] Being billed

[Document Delivery]

We wouldn't pay but we would inform them why, Ed.

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From: ill-l-bounces at webjunction.org on behalf of Kennedy, Maureen
Sent: Thu 10/30/2008 12:08 PM
To: Interlibrary Loan Listserv
Subject: [ILL-L] Being billed


Hi!
 
I'm sure this has been addressed before - but how would you handle this situation?
 
We requested 2 articles from a "library" that is in OCLC. We looked in their policies directory and they did not list a cost for articles or loans. We put in our Max Cost field 0. They have now billed us for the articles sent, at quite a high charge. They have agreed to drop the charges down to $25 per article (from upper 30's and 40's). 
 
What is your thought on this, should we have to pay since we indicated we could not? 
 
If you could respond to me directly as I get this list in digest form and won't see answers until tomorrow, I would appreciate it.  maurkenn at iusb.edu <mailto:maurkenn at iusb.edu> 
 
Thanks!
 
Maureen
 
Maureen Kennedy
Interlibrary Loan Supervisor
Indiana University South Bend (I3U)
maurkenn at iusb.edu <mailto:maurkenn at iusb.edu> 
574-520-4433    Fax 574-520-4472
 
 
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