[ILL-L] Being billed

[Susan M. Lee]

If the max cost in your request says $0, the lending library agreed to
supply the items for $0.  It's not your fault that they screwed up.  If
they don't want those problems, they should make sure that their
Policies page is current and up to date and that they carefully check
the maxcost field.  

 

~~~~~
Sue

Susan Lee M.L.S.
Information Services Librarian
University of Great Falls Library
1301 20th St South
Great Falls, MT 59405

VOICE 406-791-5318
FAX 406-791-5395

http://www.ugf.edu/library/ <http://www.ugf.edu/library/> 
mailto:slee at ugf.edu <mailto:slee at ugf.edu> 

So many books, so little time

 

________________________________

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Kennedy, Maureen
Sent: Thursday, October 30, 2008 10:09 AM
To: Interlibrary Loan Listserv
Subject: [ILL-L] Being billed

 

Hi!

 

I'm sure this has been addressed before - but how would you handle this
situation?

 

We requested 2 articles from a "library" that is in OCLC. We looked in
their policies directory and they did not list a cost for articles or
loans. We put in our Max Cost field 0. They have now billed us for the
articles sent, at quite a high charge. They have agreed to drop the
charges down to $25 per article (from upper 30's and 40's). 

 

What is your thought on this, should we have to pay since we indicated
we could not? 

 

If you could respond to me directly as I get this list in digest form
and won't see answers until tomorrow, I would appreciate it.
maurkenn at iusb.edu

 

Thanks!

 

Maureen

 

Maureen Kennedy

Interlibrary Loan Supervisor

Indiana University South Bend (I3U)

maurkenn at iusb.edu <mailto:maurkenn at iusb.edu> 

574-520-4433    Fax 574-520-4472

 

 

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