[ILL-L] Electronic document delivery and ILL stats

[Tom Bruno]

Hi all,

Apologies for the cross-posting.  This is a question to libraries that offer
electronic document delivery services to your patrons for materials you
own:  did you see an significant increase in your ILL borrowing as a result
of implementing in-house document delivery?  I'm thinking that there would
be a natural spillover of failed doc del requests (not on shelf, etc.), but
I wonder if there isn't an extra boost beyond this as patrons become more
aware of their resource-sharing options in general.

If anyone has statistics they'd like to share, that would be fantastic!

Thanks,
Tom Bruno
Head of Interlibrary Loan
Widener Library
Harvard University
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