[ILL-L] Problem libraries

[Brannan, Joyce A.]

I have "cut off" a library for several years.  I was having trouble with a particular library and just stop sending books to them.  I waited a year or so and filled a few requests to them - had the same problems and stopped for another couple of years.  Then I filled a request and had no problems.  I guess they just had a poor worker who has moved on.  :(

Explanations are nice to the offending library, but I'll try once, and then just not bother.


Joyce A. Brannan
Resource Management / Technical Services Librarian
Julia Tutwiler Library
University of West Alabama
Livingston, AL 35470
205.652.3677
jbrannan at uwa.edu<mailto:jbrannan at uwa.edu>
________________________________
From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org] On Behalf Of Linda Wilkinson
Sent: Thursday, October 23, 2008 2:35 PM
To: 'Interlibrary Loan Listserv'
Subject: RE: [ILL-L] Problem libraries

I would hate to cut off a library "permanently", since it penalizes their patrons for something that isn't necessarily their fault.  That's why I always base that difficult decision on current performance, and re-evaluate it whenever a new request comes in.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Linda Wilkinson, ILL Coordinator
Southeastern Public Library System of OK
OCLC symbol: OKI

wilkinson at sepl.lib.ok.us<mailto:wilkinson at sepl.lib.ok.us>


________________________________
From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org] On Behalf Of Charlie Brenner
Sent: Thursday, October 23, 2008 2:16 PM
To: Interlibrary Loan Listserv
Subject: [ILL-L] Problem libraries

Laura-

Yes, u can cut them off, but u have to tell them.  If u can't get them to
pay an invoice, u should tell ur supervisor or the business office.

The ILL Code for the US has the very last sentence for problem libraries.
"The supplying library may suspend service to a requesting library that
fails to comply with the provisions of this code"

Consulting with higher ups is always right. They meet with directors and
deputies all the time and they can correct things for u (and for the ILL
community and our readers).

Charlie Brenner
Interlibrary Loan Manager
Jackson/Hinds Library System
300 N. State St.
Jackson, MS 39201
601-968-5805
cbrenner at jhlibrary.com<mailto:cbrenner at jhlibrary.com>



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