[ILL-L] Problem Libraries

[Geoffrey Danisher]

Geoffrey M. Danisher

Interlibrary Loan Librarian

Sarah Lawrence College Library

1 Mead Way

Bronxville, NY 10708

(914) 395-2479

(914) 395-2473 (fax)

 

  _____  

From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org]
On Behalf Of Inter Library Loan
Sent: Thursday, October 23, 2008 2:32 PM
To: Interlibrary Loan Listserv
Subject: [ILL-L] Problem Libraries

 

Colleagues,

 

I'm wondering what I can do about a particular library that constantly gives
me trouble.  The books I lend to this library are literally always returned
late, and because I am a one-woman operation, this can really take a bite
out of my already-swamped workweek, what with multiple late notices,
billing, calling, emailing, etc.  I have suspended their borrowing
privileges with us 3 times in the last year for books more than 2 months
overdue, but this doesn't seem to prevent future abuses.  It's like pulling
teeth to get anyone to respond to my messages.  When books are finally
returned, they are often damaged, with no explaination -- pages torn out,
water stains, etc.  I foolishly lent them a book that was more than 100
years old, with a message imploring them to return it in a box, well
packaged, which is how I shipped it out.  It can back (late, of course) in a
ripped-up envelope, severely damaged, even though my note about packaging
was still pinned onto the bookstrap!  We had to remove the book from
circulation.

 

I'm wondering what recourse I might have against this library.  Can I simply
stop lending to them at all?  I don't ever borrow from them.

 

At the end of my rope,

 

Ms. Laura Perleberg

Fogelson Library

College of Santa Fe

Support Specialist ~ Interlibrary Loan

lperleberg at csf.edu

(505) 473-

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