[ILL-L] Problem Libraries
Geoffrey Danisher
gdanishe at slc.edu
Thu Oct 23 14:38:18 EDT 2008
Geoffrey M. Danisher
Interlibrary Loan Librarian
Sarah Lawrence College Library
1 Mead Way
Bronxville, NY 10708
(914) 395-2479
(914) 395-2473 (fax)
_____
From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org]
On Behalf Of Inter Library Loan
Sent: Thursday, October 23, 2008 2:32 PM
To: Interlibrary Loan Listserv
Subject: [ILL-L] Problem Libraries
Colleagues,
I'm wondering what I can do about a particular library that constantly gives
me trouble. The books I lend to this library are literally always returned
late, and because I am a one-woman operation, this can really take a bite
out of my already-swamped workweek, what with multiple late notices,
billing, calling, emailing, etc. I have suspended their borrowing
privileges with us 3 times in the last year for books more than 2 months
overdue, but this doesn't seem to prevent future abuses. It's like pulling
teeth to get anyone to respond to my messages. When books are finally
returned, they are often damaged, with no explaination -- pages torn out,
water stains, etc. I foolishly lent them a book that was more than 100
years old, with a message imploring them to return it in a box, well
packaged, which is how I shipped it out. It can back (late, of course) in a
ripped-up envelope, severely damaged, even though my note about packaging
was still pinned onto the bookstrap! We had to remove the book from
circulation.
I'm wondering what recourse I might have against this library. Can I simply
stop lending to them at all? I don't ever borrow from them.
At the end of my rope,
Ms. Laura Perleberg
Fogelson Library
College of Santa Fe
Support Specialist ~ Interlibrary Loan
lperleberg at csf.edu
(505) 473-
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