[ILL-L] Restrictions and conditionals

[MARINGER Cassie]

The problem may be that some borrowers don't understand how conditional
messages function, and they may not even read the conditions before
accepting them.
 
There have been several times when I sent a conditional message asking
for citation information, pointing out that it's a duplicate request,
etc. (even with the line "Please say NO to this message" at the end),
and the borrower responded YES without adjusting the request at all.  It
seems that they just said YES without even reading my message.
 
I would also like to encourage lenders to clearly define restrictions
not only via conditional message but also in print on the paperwork you
send with the item.  In our cooperative, materials we borrow are shipped
directly to our individual member libraries. Member library staff
process the items for patron use. All they have to go on is the
paperwork since they don't have access to the staff view of WorldCat
Resource Sharing that we use in the central ILL office.
So, when I accept a conditional message about something like in-library
use, I always respond with a note asking the lender to make sure to note
restrictions on the paperwork as well.

Cassie Maringer, Senior Library Assistant, Interlibrary Loans 
Washington County Cooperative Library Services (OQX) 
111 NE Lincoln St MS 58B, Hillsboro OR 97124-3036 
Phone: 503-988-5576  /  Fax 503-988-5221 
Email: cassiem at multcolib.org 

	-----Original Message-----
	From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Charlie Brenner
	Sent: Tuesday, October 21, 2008 9:18 AM
	To: Interlibrary Loan Listserv
	Subject: [ILL-L] Restrictions and conditionals
	
	
	ILLers- 

	I find that borrowers accept conditionals and restrictions
	on the network, but fail to honor them in practice.

	"Ship in a a box" restrictions r usually not followed at
	least half the time. The same can b said for "no renewals".

	I conditional "In library use" because of the above.

	I understand the workload of some borrowing partners has a
definite
	restricting influence anyway. In the case of rural libraries one
	wonders if cultural and personal influences effect their
carrying
	out these restrictions. I will admit guilt in a couple of such
	cases myself as this community functions along the lines 
	of informality and political exceptions.

	
	Charlie Brenner
	Interlibrary Loan Manager
	Jackson/Hinds Library System
	300 N. State St.
	Jackson, MS 39201
	601-968-5805
	cbrenner at jhlibrary.com




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