[ILL-L] new library -- new problem

[Julia L. Graham-Whitt]

At 09:21 AM 10/1/2008, you wrote:
>I would cancel the request with the reason, title not owned. I would 
>then send an email to the requesting library and ask them to change 
>it in their records if necessary. But, I would love to hear what 
>others would do.
>Barb

If one is selecting the wrong code by mistake, it's not helpful to 
the borrower to be told "not owned."  Telling them that you might 
want to try UZ0 (spelling out zero might help) is MUCH more 
helpful.  I've occasionally gotten the "not owned" response when that 
library is the ONLY one that owns it, and it always baffles me.  If 
it's lost, then it'd be better to take your holding off the bib 
record.  But that's a different matter. :)

I think a condition would be most helpful in this case.  But that's just me!

Julia

>Barb Syvertson
>Interlibrary Loan Technician
>Messiah College Library (PGM)
>One College Avenue
>Box 3002
>Grantham, PA 1702
>(717) 691-6006 Ext. 7242
>FAX: (717) 691-6042
>bsyverts at messiah.edu
>

********************************************************************

If you can't be a good example, then you'll just have to be a horrible warning.
                                                 - Catherine Aird

Julia Graham
ILL Coordinator
Humboldt State University
707-826-4889
jlg7001 at humboldt.edu  
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