[ILL-L] new library -- new problem

[Willa Reister]

We, too, have a library with a symbol very like ours.  We conditional, 
saying we do not own and suggesting they try the other library.  Usually 
works but we do get libraries that accept our condition!
Willa Reister 


--
Interlibrary Loan
Knox County Public Library System
500 W Church
Knoxville, TN 37902

865-215-8746
Fax to 865-215-8708

---------- Original Message -----------
From: "Barbara Syvertson" <BSyverts at messiah.edu>
To: "Interlibrary Loan Listserv" <ill-l at webjunction.org>
Sent: Wed, 01 Oct 2008 12:21:05 -0400
Subject: Re: [ILL-L] new library -- new problem

> I would cancel the request with the reason, title not owned. I would 
> then send an email to the requesting library and ask them to change 
> it in their records if necessary. But, I would love to hear what 
> others would do. Barb
> 
> Barb Syvertson
> Interlibrary Loan Technician
> Messiah College Library (PGM)
> One College Avenue
> Box 3002
> Grantham, PA 1702
> (717) 691-6006 Ext. 7242
> FAX: (717) 691-6042
> bsyverts at messiah.edu
> 
> >>> Richard Samford <samford at pittstate.edu> 10/1/2008 10:08 AM >>>
> Henriksen, Phalbe wrote:
> >
> > Folks,
> >
> > [UTF-8?]I’ve left Florida and am back in my home state, North Carolina.
> >
> > The [UTF-8?]library’s OCLC code is UZO [UTF-8?]– note the upper case 
[UTF-8?]“o.”
> >
> > A university in New Zealand is UZ0 [UTF-8?]– the number [UTF-8?]
“zero.” (I think [UTF-8?]it’s 
> > University of Otago.)
> >
> > We occasionally get requests for materials that UZ0 owns. Our staff 
> > person [UTF-8?]doesn’t not know how to respond to them and so she lets 
the 
> > request age out. [UTF-8?]I’m not satisfied with that and would like 
her to 
> > respond quickly.
> >
> > Can/will anyone advise me how she should respond to this kind of error?
> >
> > Thanks.
> >
> > Phalbe Henriksen
> >
> > Director
> >
> > Alexander County Library
> >
> > Taylorsville, NC
> >
> As a borrower, I would definitely recommend a conditional. We don't 
> make mistakes like that because we're lazy. Maybe in a hurry, and 
> it's very hard to tell one from the other. To just say no and not 
> fix a problem for a patron kind of goes against what we're here for -
>  to share information...
> 
> It's pretty easy to have a canned response in a template somewhere. 
> Word, e-mail template, notepad document on the desktop, whatever. 
> Paste the response into the conditional, and if you start to 
> recognize the same borrower making the mistake, send them an e-mail 
> directly. Once it's pointed out, though, I'd bet people would be 
> more aware of it and not make the same switch. Other lenders will be 
> in the same boat as you are, it would indirectly help them.
> 
> Sounds like something that will happen pretty often, so find the 
> best and fastest way to get material into the hands.
> 
> Rich
> 
> -- 
> Richard Samford            | samford at pittstate.edu 
> Interlibrary Loan          | voice:  (620)235-4890 
> Leonard H. Axe Library     | fax:   620/235-4090 
> Pittsburg State University | http://library.pittstate.edu/ 
> Pittsburg, KS   66762-5889 | OCLC:  KFP
> 
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------- End of Original Message -------