[ILL-L] RE: adjusting due dates on borrowed books?

[Bierma, Lynn]

Hello,
 
We also have a customer due date:  2 days if its in-state; 1 week if its out of state.  We use a courier system for in-state deliveries throughout the consortia we belong to.  Our customers are also notified 1 week before the due date by email, to remind them of the due date and ask if they need a renewal (checking of course, to make sure there are no non-renewal lending notes).  Implementing a customer due date not only gives us time to get the item back to the library by the due date, but also gives us a little leeway if a customer is late getting the item back to us.
 
Lynn Bierma 
Interlibrary Loan Operations Coordinator 
Illinois State Library 
300 South 2nd Street 
Springfield, IL 62701 
PHONE: 217-558-1928 
FAX: 217-782-4446 
EMAIL: lbierma at ilsos.net 
INTERLIBRARY LOAN DEPT. EMAIL: islinter-libraryloan at ilsos.net 

Jesse White, Secretary of State and State Librarian 
Please consider the environment before printing this email. 

-----Original Message-----
From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org]On Behalf Of Campbell, Heather
Sent: Wednesday, November 19, 2008 7:47 AM
To: Interlibrary Loan Listserv
Subject: [ILL-L] RE: adjusting due dates on borrowed books?


We ask that our customers submit renewal requests at least 3 working days before the material is due- the customer's due date, not the lending library's due date.  We make books due a week before the real due date to allow time for us to get the book back through internal delivery from a branch and get it either mailed or into the state-wide courier delivery.
 

Heather Campbell
Special Services ~ Interlibrary Loan and Books By Mail
Jacksonville Public Library   303 North Laura Street
Jacksonville, Florida 32202
heatherc at coj.net    904-630-2985 

 

  _____  

From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org] On Behalf Of Document Delivery
Sent: Wednesday, November 19, 2008 8:37 AM
To: Interlibrary Loan Listserv
Subject: adjusting due dates on borrowed books?


We request renewals of borrowed books the day after they come due, that's when they come to our attention. Maybe we should move the due day forward one - two days so that we request renewals before the due date?
 
-Would this be helpful to other libraries?
-Do other libraries move the due date forward to allow for mailing back time?
 
Thanks for any suggestions,
 
Ed Helmrich
Iona College VXI


 









************************************************
Disclaimer - This email and any files transmitted with it are confidential and contain privileged or copyright information. You must not present this message to another party without gaining permission from the sender. If you are not the intended recipient you must not copy, distribute or use this email or the information contained in it for any purpose other than to notify the Office of the Illinois Secretary of State. 

If you have received this message in error, please notify the sender immediately, and delete this email from your system. Any views expressed in this message are those of the individual sender, except where the sender specifically states them to be the views of the Office of the Illinois Secretary of State. 
************************************************










-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.webjunction.org/wjlists/ill-l/attachments/20081119/9d993b3c/attachment.htm