[ILL-L] Ejournal deflections (was: OCLC SEARCHING)

Thu Nov 6 09:48:20 EST 2008

Dear Miko, Kathy, and all,

If OCLC can come up with a sorting mechanism that would be great. Also, some lucky people are using ERMS where they can handily consult what is a title  permissible for ILL copying and what is not.

However, it still boils down to "How accurate is your information about your contracts in those ERMS or lists." In our library as each package (Wiley, InformaWorld, Elsevier etc.)  of electronic titles (which usually includes at least over 100 titles, if not 100's of titles)  is periodically renegotiated,  individual titles included in the package are added or dropped. Unless somebody on your staff is meticulously (neurotically) keeping up with changes and where that information is posted for the rest of your users, all sorts of aberrations come up as we as ILL lenders (and also our local users) try to access full-text. While access to full-text articles is generally wonderful, it is unfortunately not always a snap to deal with.

Thanks for sharing your info,
Susan (GUA)
  ----- Original Message ----- 
  From: Francis, Michiko 
  To: Interlibrary Loan Listserv 
  Sent: Wednesday, November 05, 2008 3:57 PM
  Subject: RE: [ILL-L] Ejournal deflections (was: OCLC SEARCHING)

  Susan, Kathy and all,

   I too agree with Kathy for not auto-deflect to e-journal. However for an example, we subscribe Academic Search Complete  which we can't use for ILL. I asked OCLC to see if we can sort by vendor/publisher when we choose to auto-deflect, but they don't have that feature. Though OCLC said  they'll put it in the future upgrade.  I don't know which upgrade, but it'll cutting down our processing time.

  Best,

  Miko Francis 
  The Evergreen State College Library 
  Interlibrary Loan 
  2700 Evergreen Parkway NW 
  Olympia, WA 98505 
  360-867-6499  Fax: 360-867-6688 
  Odyssey: 192.211.16.33/ever 
  Ariel: 192.211.20.49 
  e-mail: francism at evergreen.edu 
  OCLC symbol: ESR 

    -----Original Message-----
    From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org]On Behalf Of Britt, Kathy
    Sent: Wednesday, November 05, 2008 10:13 AM
    To: Interlibrary Loan Listserv
    Subject: RE: [ILL-L] Ejournal deflections (was: OCLC SEARCHING)

    Susan,

    We at Emory (EMU) do exactly the same thing.  I see no reason to auto-deflect ejournal article requests because more and more we find that we are, in fact, able to provide ILL articles from ejournals.  There are many exceptions, as you point out (all GALILEO ejournals, for example), but having a blanket deflection would be a disservice to our ILL partners. 

    When we get a request for an ejournal article, we look at our permissions first before saying "no."  Many ejournal providers (such as Elsevier) now allow ILL use of their ejournals, so we are developing a list of "yes" and "no" providers, making it easier to identify potential articles that can be supplied via ejournals.  In fact, we have made supplying ejournal articles our first option, and scanning articles from print our second option.  

    By supplying articles from ejournals, especially with Odyssey, our turnaround time can be minutes from the time we receive the request until the article is sent instead of hours or even days.

    Kathy

    From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org] On Behalf Of Susan Morris
    Sent: Wednesday, November 05, 2008 10:26 AM
    To: Interlibrary Loan Listserv
    Subject: Re: [ILL-L] OCLC SEARCHING

    Pat posed the perfectly logical question "why deflect articles from e-journals." First, let me say that we do not deflect e-journal requests--our particular reason, however : there are contracts and then there are contracts; there is access and then there is access! 

    My library has some contracts which were negotiated between my library and the database providers; when those were negotiated, permission to provide articles via ILL was built in as okay.

    HOWEVER, my library also has access to full-text databases through a statewide cooperative effort called GALILEO. All GALILEO member libraries have been told that doing ILL from any of those databases is a big no-no.

    This is why we don't deflect. We examine each request and look at where the article to satisfy it could come from before saying "yes."  Ironically access to some journals are duplicated in multiple databases, so while we cannot copy from a GALILEO database, we can often find the same article through another option from which we do have permission to copy.

    This is one of those things that makes ILL (around here  anyway) more interesting.

    Susan Morris

    ILL Librarian

    University of Georgia (GUA)

    Athens, GA  30602  USA

      ----- Original Message ----- 

      From: Barbour, Patricia A. 

      To: Interlibrary Loan Listserv 

      Sent: Wednesday, November 05, 2008 8:14 AM

      Subject: RE: [ILL-L] OCLC SEARCHING

      I guess I'm missing something here.

      I can understand deflecting e-books, but articles from e-journals.

      Why is that?  I know most of the contracts we have for e-journals allow

      interlibrary loan.

      Are there other reasons why we can't loan e-journal articles?

      Pat

      Pat Barbour, Coordinator of Interlibrary Loan Services

      Central Michigan University Libraries  - EZC

      250 E. Preston Avenue

      Mount Pleasant, MI  48859

      Phone:  989-774-1212   Fax: 989-774-4499

      From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org] On Behalf Of W Stephen Breedlove
      Sent: Tuesday, November 04, 2008 4:59 PM
      To: ill-l at webjunction.org
      Subject: [ILL-L] OCLC SEARCHING

      List members,

      For whatever the following is worth:

      After dealing daily with the issue of faulty OCLC searching about which I went on at length a couple of weeks or so ago, I made the decision today to deflect requests received through OCLC for articles from ejournals and to deflect requests received through OCLC for ebooks.  I assume that sharing a position on an issue with this list is mostly preaching to the choir and that the people who should be made aware of an issue or a problem more than likely do not subscribe to this list.

      Today, I said NO to ten requests for articles from journals that the requesting libraries had put on the OCLC records for the ejournal versions instead of the print versions: we did not have the issues needed in online format and we did not own the print versions of the journals.  On three of these requests, we were the first library in the lender string.  On five of these requests, we were the second library in the lender string.  For one request, we were the third library in the string.  For one request, we were the fifth lender in the string!  Frequently, I have said CONDITIONAL to these kinds of requests and have told the requesting libraries that they might have better luck requesting on OCLC records for the print versions of the journals.  I cannot take the time anymore to do this.

      Today, I also said CONDITIONAL to one request for an ebook, when I am sure that the requesting library really wanted to borrow the print version, which we did not own.  On this request, we were the second library in the lender string.  I told this library that they might have better luck in obtaining the book by requesting on the OCLC record for the print version.  I have found myself doing conditionals for requests for ebooks every day and cannot take the time to do this anymore.

      These types of requests seem to be a result of sloppy searching in OCLC and reflect a severe lack of training in searching OCLC efficiently and effectively.  What kind of service and turnaround, if any, is being provided by libraries that produce these kinds of requests?  Do they ever obtain an article or a book?  It's a shame that this kind of interlibrary loan/document delivery service is being provided these days.

      I decided to deflect requests such as these because our workload is increasingly being inflated by these requests to which we would probably say NO in most cases.  Why deal with them at all?  It's a bottomless pit.

      W. Stephen Breedlove, MLS, MA

      Reference Librarian/Interlibrary Loan Coordinator

      Connelly Library, La Salle University

      breedlov at lasalle.edu

      215-951-1862

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