[ILL-L] Does anybody do this?

[Campbell, Heather]

We check books out in ILLiad and on SIRSI.  The data in the SIRSI
account is readily accessible at our help desks, while ILLiad is not.  A
goodly number of our customers are still computer-avoidant.  We
encourage customers to  use the ILLiad Customer Interface to check their
accounts but not everyone has a computer or not everyone will do it.  We
check ILL books out to their library cards partially because it helps us
track the books better and it asesses fines and fees.  Our Circ staffers
do have to change the due date in SIRSI to match the one on the Lending
label, though. We're working on a Pilot Project to put the new ILLiad
WebCirc on the Circ desks so that ILL books can also be checked out and
put in transit back to ILL when returned.  The big advantage to our
customers is that they'll get instant credit for having returned their
ILL books. We have dummy barcodes to use with the ILL requests and each
barcode has a default value of $100.  Our customers get e-mail reminders
a few days before the book is due from SIRSI.  We send out overdue
notices via ILLiad.  SIRSI also sends out overdue notices albeit on a
different schedule.  If the book isn't returned or the customer reports
it lost, we contact the lender.  If we hear from the lender, we will
change the amount to the full amount the lender charges.  If we don't
(and sometimes we don't) and the book still isn't returned,  the
customer will get a bill for $100 from the library, will not be able to
use his/her library card account, and will be reported to the collection
agency the library uses.  The collection agency 'stuff' is all collected
through SIRSI so that -and the use of SIRSI as a central location for
Circ stats- is why we use both ILLiad and SIRSI for checkout.


Heather Campbell
Special Services ~ Interlibrary Loan and Books By Mail
Jacksonville Public Library
Jacksonville, Florida 32202
ill at coj.net    904-630-2985 


-----Original Message-----
From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Tom Hurray
Sent: Wednesday, May 28, 2008 3:20 PM
To: ill-l at webjunction.org
Subject: [ILL-L] Does anybody do this?


I am a first time poster:

I was asked by my supervisor whether anyone else is checking out ILL
books using their local system so the item appears on the patrons
record.  That way the patron doesn't have to go to two places to check
what items they may have out, which we feel would be more helpful to our
patrons, and we would probably prefer.  Has anyone tried this and/or
have been successful with it? What kinds of issues are involved?  We are
using Millennium circ.  and my ILL software, CLIO, can generate its own
barcodes of the ILL no. (....or have you found it best to just direct
the patrons to check their ILLIAD account?  Has their been problems
explaining to patrons to go to two different places?)

Thanks very much in advance for any input you can provide.

--
Thomas Hurray
Evening/Weekend Supervisor
& Interlibrary Loan
Cleveland Marshall College of Law Library
(216) 523-7396
thomas.hurray at law.csuohio.edu
	



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