[ILL-L] Borrowing/Lending Fees?

[Robyn Goldstein]

At 8:07 AM -0700 5/5/08, Julia Graham wrote:

In this case, Megan, Sara's right.  A library cannot charge you ifm 
charges if your maxcost is $0.  OCLC won't let it go through.  They 
may *think* they're charging you, but I'm fairly certain it won't 
accept it on the other end.  Now, an invoice on the other hand...just 
call the lender and remind them of your 0 maxcost.  And no, you're 
not responsible unless you somehow indicated you were willing to pay.

When I've talked to OCLC Western about this (someone put in a higher 
IFM fee than we had indicated in our Maxcost field), they stated that 
the system won't actually charge the higher fee, just up to your max 
cost.

Frankly, this is a bug that OCLC should fix because we all make 
errors and it would be nice for the lenders if something popped up to 
warn them that they can't actually charge what they think they're 
charging.

Take care,

Robyn

-- 
Ms. Robyn Goldstein
Rush Department
OCLC:  LUP

Information Express
565 Middlefield Road, 2nd Floor
Menlo Park, CA  94025-3443
robyn at ieonline.com
(650) 812-3585 (ph)
(650) 812-3575 (fax)
http://www.ieonline.com
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