[ILL-L] Borrowing/Lending Fees?

[Julia Graham]

At 07:46 AM 5/5/2008, you wrote:
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>Megan,
>
>I don't understand how they are charging you via IFM.  If you have 
>$0 in your maxcost field no charges can go through on IFM.  Are they 
>sending invoices with the material?
>If you have $0 in your maxcost field and a library sends you 
>material, it is my understanding that they are agreeing with your $0 
>maxcost, and you shouldn't be liable for any invoice sent.

We had a situation last year where we would condition a library that 
had $0 in their maxcost, telling them that we charge $10 for 
loans.  And each time we sent a condition, they replied "YES" to the 
condition (our note says if the costs are okay, please respond yes to 
the condition).  We hadn't noticed that they didn't change the 
maxcost, but assumed that the yes reply to the condition was 
indicative that they would pay.  (oops).  They called and wanted to 
know why we sent an invoice, so I looked at the tracking and found 
out why (we use ILLiad).  However, we should not have charged them 
unless they changed their maxcost, but there are occasions where a 
lender will use condition to indicate costs.  Obviously, don't answer 
YES to those.

In this case, Megan, Sara's right.  A library cannot charge you ifm 
charges if your maxcost is $0.  OCLC won't let it go through.  They 
may *think* they're charging you, but I'm fairly certain it won't 
accept it on the other end.  Now, an invoice on the other hand...just 
call the lender and remind them of your 0 maxcost.  And no, you're 
not responsible unless you somehow indicated you were willing to pay.

Julia

>
>Sara Fitzpatrick
>Interlibrary Loan
>Webster University Library
>Eden-Webster Library System (ELW)
>Phone 314-246-7807
>Fax 314-968-7113
>ill at library.webster.edu
>
>

***********************************************************************************************
"The worst thing about censorship is (deleted by censorship 
bureau)."  ~Anonymous

Julia Graham
Interlibrary Loan Coordinator/Humboldt State University
jlg7001 at humboldt.edu
707-826-4889 (p)
707-826-5590 (f)  
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