[ILL-L] How Long Before Asking to Re-send?

[Tom Bruno]

We use a combination of the OCLC Message File and monitoring the Request
Sent queue in ILLiad.  When a request goes to the RECEIVED? status we will
fax a resend request to the lending library if it's a photocopy, as we've
found that faxes still get more prompt attention.  For outstanding loan
requests, we may give some lenders some extra time before contacting them
with a status update, depending on distance, delivery method, and time of
the year - for instance, factoring in for Spring Break (FYI, this is the
week that our students are all gone, so apologies in advance if we're a
little slow!).

The Request Sent queue is also important for us, however, due to the large
portion of non-OCLC requests we have pending at any one given time.  These
are a little harder to judge, but generally speaking we'll follow up with
the lender after a month.

Being mindful of the time and effort that goes into doing a resend from
scratch, we'd love to be able to catch missed ARIEL or Odyssey deliveries a
lot sooner (i.e., before the volume gets reshelved), but for now it seems
that the Message File is our most reliable prompt.

Regards,
Tom Bruno
Head of Interlibrary Loan
Widener Library
Harvard University


2008/3/25 Document Delivery <DocDelivery at iona.edu>:

>  Well, I guess the mail should arrive in a week or so. I mean that
> practically I don't notice that something has been a while for between one
> and two weeks, Ed.
>
>
> Edward Helmrich
> ILL Office
> Ryan Library
> Iona College VXI
> 914-633-2352
> docdelivery at iona.edu
>
>
>  ------------------------------
> *From:* ill-l-bounces at webjunction.org [mailto:
> ill-l-bounces at webjunction.org] *On Behalf Of *Klump, Holly
> *Sent:* Tuesday, March 25, 2008 3:27 PM
>
> *To:* Interlibrary Loan Listserv
> *Subject:* RE: [ILL-L] How Long Before Asking to Re-send?
>
>  Wow, that long!  I guess I need more patience!
>
>  ------------------------------
> *From:* ill-l-bounces at webjunction.org [mailto:
> ill-l-bounces at webjunction.org] *On Behalf Of *Document Delivery
> *Sent:* Tuesday, March 25, 2008 3:04 PM
> *To:* Interlibrary Loan Listserv
> *Subject:* RE: [ILL-L] How Long Before Asking to Re-send?
>
>  I wait about two weeks, then I call, or reorder from other libraries, Ed.
>
>
> Edward Helmrich
> ILL Office
> Ryan Library
> Iona College VXI
> 914-633-2352
> docdelivery at iona.edu
>
>
>  ------------------------------
> *From:* ill-l-bounces at webjunction.org [mailto:
> ill-l-bounces at webjunction.org] *On Behalf Of *Klump, Holly
> *Sent:* Tuesday, March 25, 2008 2:40 PM
> *To:* Interlibrary Loan Listserv
> *Subject:* [ILL-L] How Long Before Asking to Re-send?
>
>
>  Hello!
>
> I was wondering how long you all wait before saying "not received" or
> emailing the lending library that you have not received an article?  Books
> are easy...you know you have to wait possibly a few weeks.  With articles,
> however, you can't tell if the lending library sent via
> ariel/fax/email/mail...or can you?
>
> We update in Clio the method of delivery but of course this is not
> transferred to OCLC.
>
> It kind of makes me crazy b/c while I don't want to be a pest if the
> article was mailed, it seems silly to wait if you know an email didn't make
> it through!  But how is one to know?  Is there a certain amount of days you
> "wait"?
>
> Thank you in advance.
>
> Holly Klump
> ILL Coordinator
>
> Regina Library
> Rivier College
> 603.897.8255
>
> _______________________________________________
> ILL-L mailing list
> ILL-L at webjunction.org
> http://lists.webjunction.org/mailman/listinfo/ill-l
>
>
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