[ILL-L] Auto-Updating

[Margaret Ellingson]

The request was almost certainly deleted rather than being updated to 
received.  Some "impatient" borrowers do this when items aren't updated 
to Shipped when they're ready to receive them.  Updating before 
supplying material (especially electronically) is, indeed, the best way 
to prevent this phenomenon.  In the meantime, you can call the library 
that cancelled the request and see if you can reach agreement about 
payment for the article you supplied. -- Margaret Ellingson

Document Delivery wrote:
> I'm surprised it would update to received before it's updated to
> shipped, we usually get an error saying it can't update. Ed. 
>
>
> Edward Helmrich
> ILL Office
> Ryan Library
> Iona College VXI
> 914-633-2352 
> docdelivery at iona.edu
>
> -----Original Message-----
> From: ill-l-bounces at webjunction.org
> [mailto:ill-l-bounces at webjunction.org] On Behalf Of Mary Shelly
> Sent: Monday, March 03, 2008 12:12 PM
> To: Interlibrary Loan Listserv
> Subject: [ILL-L] Auto-Updating
>
> Good Monday all: A recent copy request that we filled was automatically
> updated to received before we could change the status to SHIPPED.  The
> result was a loss of credit for our site and an additional lost IFM fee.
> 	How is this updating being contrived?  Is it an ILLIAD feature?
> 	Since this has been happening we have had to revamp our routine
> in order to UPDATE before shipping.  It may slow us down but will allow
> us to reap the benefit of the labor!!
> 	Any thought or explanations?
> 						
> 	
> Thanks for your time,
>
> 	
> Mary
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>   

-- 
********************************************************************
Margaret W. Ellingson           EMAIL: margaret.ellingson at emory.edu 
Interlibrary Loan/Reference     PHONE: 404-727-6893 
Woodruff Library                FAX: 404-727-0052
Emory University                ARIEL: ariel.library.emory.edu
Atlanta, GA 30322-2870  USA     EMU * RLG:GAEG * GEU 
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