[ILL-L] Help please, your feedback requested

[Document Delivery]

About accountability, we know the book has arrived because we change the status in Clio. Someone wrote about checking books out to patrons on book arrival, but we have patrons charge it when they pick it up. This way I know if they ever picked it up or not, Ed.

________________________________

From: ill-l-bounces at webjunction.org on behalf of Steven Weaver
Sent: Fri 5/30/2008 6:38 AM
To: ill-l at webjunction.org
Subject: [ILL-L] Help please, your feedback requested



Good morning,

I work off-campus, represent my university as an associate
librarian in a military base library, and utilize that
library's ILL system on behalf of university clientele. In
previous positions I fully administered my colleges'
ILL systems but that was a few years ago.

In brief, here is the situation.  A few months ago the
base library director made several policy and procedural
changes to the service.  She did not notify me of these
changes.  Her prerogative as director, I
suppose, but certainly not good form.

One of the policy changes involves checking out borrowed
ILL books in the library's circulation system.  My
question for the group, particularly those whose libraries
also follow this practice: at what point in the process is
that book actually checked out?  In my past experience it
would
have been when the borrower came into the library to
claim it.  In this case, however, staff is immediately
checking out the book upon its arrival to the borrower
before the borrower
has physical custody.  Reactions?

Here is another twist.  In the event that a
university-affiliated borrower does not have an individual
circulation account at the library, the director has
ordered that staff check out the book upon arrival on my
individual account.  Without my knowledge or permission.
For accountability.  Again, reactions?

I am doing some
fact-checking and peer opinion-gathering  in advance of a
meeting sometime next week
to discuss these and related issues.

Thanks in advance for your feedback, I appreciate it.

Steven G. Weaver
Reference Librarian-Virginia Region
Saint Leo University
Email: steven.weaver at saintleo.edu


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