[ILL-L] ? about ODYSSEY failed requests

[Britt, Kathy]

Yes, we have our own server, but you should still have access to your files (i.e. all of your print documents live on the ILLiad server, but you can access them in order to edit them).  You should have access to the Odyssey/Send/Failed folder as well.  Since you were talking to OCLC about the elecdel folder, maybe you should call them back and ask about the Odyssey/send/failed folder instead.

Good luck!

kathy

-----Original Message-----
From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org] On Behalf Of Kris Mogle
Sent: Thursday, July 31, 2008 2:18 PM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] ? about ODYSSEY failed requests

Kathy,

I can't find this on our computer.  Do you have ILLIAD on your own
server?  We just moved all of our files to OCLC's server and they are
no longer inhouse.

Thanks.

Kris



At 10:56 AM 7/31/2008, you wrote:
>The Odyssey failed files do not go to electdel.  They are in the
>folder I:\Odyssey\send\Failed (where "I" is your ILLiad
>drive).  From this folder, you can attach the file to an email or
>import it into Ariel.
>
>Kathy
>
>Kathy Britt
>ILL Lending Coordinator
>Emory University Woodruff Library (EMU)
>540 Asbury Circle
>Atlanta, GA  30322
>
>kbritt at emory.edu (email)
>404-727-6860 (voice)
>404-727-0052 (fax)
>
>
>
>-----Original Message-----
>From: ill-l-bounces at webjunction.org
>[mailto:ill-l-bounces at webjunction.org] On Behalf Of Kris Mogle
>Sent: Thursday, July 31, 2008 10:36 AM
>To: ILLIAD
>Subject: [ILL-L] ? about ODYSSEY failed requests
>
>Hi All,
>
>We just started sending articles by ODYSSEY about 2 months ago.  I
>need some input from all of you out there in ILL land.  We have had
>several articles fail to go through on ODYSSEY lately.  I have
>contacted the libraries to see if there is an address change or
>what.  I then dutifully resent the articles through ODYSSEY.  The
>articles came back again as failed.  The libraries had email
>addresses or ARIEL IPs to receive these articles as alternatives.
>
>At this point in trying to retrieve the articles from my C drive on
>the computer in the elecdel backup folder, I discovered that some of
>the articles were not there.  I contacted OCLC as they host our
>server to ask where to find these TIF files.  To my amazement I
>discovered they are on OCLC server in a location where I cannot
>retrieve them.  I was told I have to contact OCLC for them to place
>the files on my space on their server.  I can then FTP the files to
>my desktop and copy them.  I then have to convert them to pdf and
>send by email or print off and rescan to send on ARIEL.
>
>I can do this, but it seems very labor intensive.  During the school
>year if files fail to go through this can be a busy time.  We have
>ILLIAD and ARIEL on the same computer for lending and borrowing.  I
>am asking any of you out there if you have a similar situation.  Do
>you have any workflow suggestions for me that could cut down the
>labor involved in the process???
>
>
>Thanks for any suggestions as they are greatly appreciated!
>
>
>
>Kris Mogle
>Interlibrary Loan & Material Access Associate
>Cowles Library
>Drake University (IOD)
>kristine.mogle at drake.edu
>515-271-4819
>
>
>
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