[ILL-L] ? about ODYSSEY failed requests

[Britt, Kathy]

The Odyssey failed files do not go to electdel.  They are in the folder I:\Odyssey\send\Failed (where "I" is your ILLiad drive).  From this folder, you can attach the file to an email or import it into Ariel.

Kathy

Kathy Britt
ILL Lending Coordinator
Emory University Woodruff Library (EMU)
540 Asbury Circle
Atlanta, GA  30322

kbritt at emory.edu (email)
404-727-6860 (voice)
404-727-0052 (fax)



-----Original Message-----
From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org] On Behalf Of Kris Mogle
Sent: Thursday, July 31, 2008 10:36 AM
To: ILLIAD
Subject: [ILL-L] ? about ODYSSEY failed requests

Hi All,

We just started sending articles by ODYSSEY about 2 months ago.  I
need some input from all of you out there in ILL land.  We have had
several articles fail to go through on ODYSSEY lately.  I have
contacted the libraries to see if there is an address change or
what.  I then dutifully resent the articles through ODYSSEY.  The
articles came back again as failed.  The libraries had email
addresses or ARIEL IPs to receive these articles as alternatives.

At this point in trying to retrieve the articles from my C drive on
the computer in the elecdel backup folder, I discovered that some of
the articles were not there.  I contacted OCLC as they host our
server to ask where to find these TIF files.  To my amazement I
discovered they are on OCLC server in a location where I cannot
retrieve them.  I was told I have to contact OCLC for them to place
the files on my space on their server.  I can then FTP the files to
my desktop and copy them.  I then have to convert them to pdf and
send by email or print off and rescan to send on ARIEL.

I can do this, but it seems very labor intensive.  During the school
year if files fail to go through this can be a busy time.  We have
ILLIAD and ARIEL on the same computer for lending and borrowing.  I
am asking any of you out there if you have a similar situation.  Do
you have any workflow suggestions for me that could cut down the
labor involved in the process???


Thanks for any suggestions as they are greatly appreciated!



Kris Mogle
Interlibrary Loan & Material Access Associate
Cowles Library
Drake University (IOD)
kristine.mogle at drake.edu
515-271-4819



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