[ILL-L] ? about ODYSSEY failed requests

[Marsha L. Zavar]

Kris,

In the beginning of using Odyssey I also had documents that failed to 
transmit. OCLC support staff discovered that the receiving libraries needed 
to have a port opened in order to receive documents from me. I can't 
remember what the port number was since it has been over three years since 
I had to deal with this. I would call OCLC support if I were you. They 
should be able to help you with this.

Marsha



At 09:35 AM 7/31/2008 -0500, you wrote:
>Hi All,
>
>We just started sending articles by ODYSSEY about 2 months ago.  I need 
>some input from all of you out there in ILL land.  We have had several 
>articles fail to go through on ODYSSEY lately.  I have contacted the 
>libraries to see if there is an address change or what.  I then dutifully 
>resent the articles through ODYSSEY.  The articles came back again as 
>failed.  The libraries had email addresses or ARIEL IPs to receive these 
>articles as alternatives.
>
>At this point in trying to retrieve the articles from my C drive on the 
>computer in the elecdel backup folder, I discovered that some of the 
>articles were not there.  I contacted OCLC as they host our server to ask 
>where to find these TIF files.  To my amazement I discovered they are on 
>OCLC server in a location where I cannot retrieve them.  I was told I have 
>to contact OCLC for them to place the files on my space on their 
>server.  I can then FTP the files to my desktop and copy them.  I then 
>have to convert them to pdf and send by email or print off and rescan to 
>send on ARIEL.
>
>I can do this, but it seems very labor intensive.  During the school year 
>if files fail to go through this can be a busy time.  We have ILLIAD and 
>ARIEL on the same computer for lending and borrowing.  I am asking any of 
>you out there if you have a similar situation.  Do you have any workflow 
>suggestions for me that could cut down the labor involved in the process???
>
>
>Thanks for any suggestions as they are greatly appreciated!
>
>
>
>Kris Mogle
>Interlibrary Loan & Material Access Associate
>Cowles Library
>Drake University (IOD)
>kristine.mogle at drake.edu
>515-271-4819
>
>
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Marsha L Zavar
Copyright & Interlibrary Loan
Beeghly Library
Ohio Wesleyan University Libraries & Information Services
43 Rowland Avenue
Delaware, OH 43015
voice:740-368-3234      fax:740-368-3222
mlzavar at owu.edu