[ILL-L] ILL Faux Pas

[Campbell, Heather]

That depends your situation.  I can't change policy because the policy
was set by our Library Board.  I can only suggest changes. And our
network ILL policy also bars using ILL in place of good Collection
Development or to fill holds.
 
I agree- this depends upon the situation and the setting.  If there are
40 other JPL customers on the holds list for the book and this customer
doesn't want to wait his/her turn, that's different from needing the
book for a thesis or dissertation.  Obviously, we should get more copies
of this book STAT to help fill those holds and we have a mechanism in
place to do just that. In this public library setting, we haven't gotten
any requests citing that they need it for a thesis or dissertation.
 
I'm covering for staff in Lending this week and am seeing a lot of
requests for The Shack from across the country.  All of our copies are
in use. When an out-of-print Cyril Hare book was recommended in a Wall
Street Journal article, owning libraries were innundated with requests
for loans.  Even if a customer requests the book through ILL because
your copy is checked out,  the request may not be filled.
 

Heather Campbell
Special Services ~ Interlibrary Loan and Books By Mail
Jacksonville Public Library
Jacksonville, Florida 32202
ill at coj.net    904-630-2985 

 

________________________________

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Klump, Holly
Sent: Thursday, July 17, 2008 10:03 AM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] ILL Faux Pas


Thank you for your input so far!  Good point on that it might be in use
by another library.
 
I think we have a policy against it but I'm the "Coordinator" now so I
can change it, right?  :) 
 
holly

________________________________

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Paul Drake
Sent: Thursday, July 17, 2008 9:49 AM
To: 'Interlibrary Loan Listserv'
Subject: RE: [ILL-L] ILL Faux Pas



And to add another variant to this scenario: what if the item is on loan
to another library?

 

Yes, there is recall, but that usually takes the same amount of time as
getting another copy from another library.

 

 

This happens so infrequently in my experience that making an ILL request
is good customer service. One more request to process wouldn't be a
burden.

 

But each library has its own practices, so various approaches are just
as valid - I'm getting philosophical, and it is only Thursday morning.

 

 

Have a great day! 

 

Paul 

 

Paul B. Drake

Interlibrary Loan Librarian

Frazar Memorial Library

McNeese State University (LHA/LAUMUL Region 5))

Lake Charles LA 70609

337.475.5726      pdrake at mcneese.edu

 

McNeese State University - Excellence with a Personal Touch

Geaux Cowboys!

 

________________________________

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Klump, Holly
Sent: Thursday, July 17, 2008 8:26 AM
To: Interlibrary Loan Listserv
Subject: [ILL-L] ILL Faux Pas

 

Say I have a patron who needs a book.  We own it but right now it is
checked out.  Its on hold, but she needs it before its due back.  (Of
course.)  

 

Why is it an ILL Faux Pas to ILL it?  Or is it not really a huge deal?
I hate to tell her sorry, you'll have to go buy it.

 

Thanks!

 

Holly Klump

ILL Coordinator

 

Regina Library

Rivier College

603.897.8255

 

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