[ILL-L] questions about document delivery policies and practice

[Heather L Brown]

These questions are in regard to document delivery that we do for our 
patrons and to those of you who charge for this service.


1.  If a patron sends you a request that they could have accessed online 
through the library's online subscription portal, do you ...
cancel the request and let them know where to find it
you fill it and apply any charges
fill it and don't charge



2.  If a patron sends you a request and you find it free online (and the 
library does not normally have access to it), do you ...
cancel the request and let them know where to find it
you fill it and apply any charges
fill it and don't charge


3.  If you cancel and tell them to access it online, how does that go over 
with patrons who aren't up to speed on locating online journals or 
wouldn't mind if you did it for them despite charges?


Thanks!
Heather

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Heather L. Brown, M.A.
Head of Access Services
-Interlibrary Loan and Photocopy Department
-Liaison to Distance Ed, SAHP, & 
     The Nebraska Medical Center

McGoogan Library of Medicine
University of Nebraska Medical Center
986705 Nebraska Medical Center
Omaha, NE 68198-6705

hlbrown at unmc.edu
402-559-7097
866-800-5209 (toll-free)
402-559-5498 (fax)
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