[ILL-L] Cannot renew an item in WRS???

[kendall vance]

I did re-check the record and it did not update. I also logged out/in. In
addition, I tried Joe Ellison's idea of using batch mode. In batch, I
received the error:
 Action Performed Request Identifier Batch Processing Results Yes (Renewal
Request) 36444500<http://newfirstsearch.oclc.org/WebZ/SageSearchRequest?sessionid=fsapp7-38358-fb84pjey-utm4at:entitypagenum=12:1::searchType=requestNumber:searchTerm=36444500>
Update
not allowed
All to no avail. . . .


Thanks,

Kendall Vance
Waubonsee Community College/Todd Library
630.466.2333
kvance at waubonsee.edu

On 1/9/08, Bierma, Lynn <LBierma at ilsos.net> wrote:
>
>  I have, on rare occassions, received the same error message when I'm
> working in WRS.  Most of the time, when I call the record back up, I've
> found that my edit has been accepted and the updated record is correct.
>
> Have you tried to call the record back up just to check for the new due
> date?  If not, I'd just try again.
>
>
> Lynn Bierma
> Interlibrary Loan Operations Coordinator
> Room 219
> IL State Library
> 300 S. 2nd Street
> Springfield, IL, 62701
> lbierma at ilsos.net
> PHONE: 217-558-1928
> FAX: 217-782-4446
>
> Jesse White, Secretary of State and State Librarian
>
> -----Original Message-----
> *From:* ill-l-bounces at webjunction.org [mailto:
> ill-l-bounces at webjunction.org]*On Behalf Of *kendall vance
> *Sent:* Wednesday, January 09, 2008 10:40 AM
> *To:* Ill_Post
> *Subject:* [ILL-L] Cannot renew an item in WRS???
>
> I am not able to renew an item in WRS. This item is overdue (which is
> fine, we are happy to renew nonetheless). The current status of the request
> is RENEWAL REQUEST. However, there is no "yes renew" option available (note:
> I do all of my updating in Clio, which failed on send for this record. If my
> terminology is incorrect where updating within WRS is concerned, please
> forgive me). Since I was not able to renew the item via Clio (which threw
> org.oclc.sage.service.external.v.1_1.ValidationResuoltillreq3.prd.oclc.orgon SendUpdate, for what its worth), I tried to alter and update the due date
> in WRS. If fails there too ("an error occurred during the execution of this
> action"). Am I missing something? Have others encountered this?
>
> Here is a screen shot of the request with the error produced after
> attempting to update the due date: http://vancenet.net/tmp/wrs_error.png
>
>
>
>
>
>
>
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