[ILL-L] Cannot renew an item in WRS???

[Bierma, Lynn]

I have, on rare occassions, received the same error message when I'm working in WRS.  Most of the time, when I call the record back up, I've found that my edit has been accepted and the updated record is correct. 
 
Have you tried to call the record back up just to check for the new due date?  If not, I'd just try again.
 
Lynn Bierma 
Interlibrary Loan Operations Coordinator 
Room 219 
IL State Library 
300 S. 2nd Street 
Springfield, IL, 62701 
lbierma at ilsos.net 
PHONE: 217-558-1928 
FAX: 217-782-4446 

Jesse White, Secretary of State and State Librarian 

-----Original Message-----
From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org]On Behalf Of kendall vance
Sent: Wednesday, January 09, 2008 10:40 AM
To: Ill_Post
Subject: [ILL-L] Cannot renew an item in WRS???


I am not able to renew an item in WRS. This item is overdue (which is fine, we are happy to renew nonetheless). The current status of the request is RENEWAL REQUEST. However, there is no "yes renew" option available (note: I do all of my updating in Clio, which failed on send for this record. If my terminology is incorrect where updating within WRS is concerned, please forgive me). Since I was not able to renew the item via Clio (which threw org.oclc.sage.service.external.v.1_1.ValidationResuoltillreq3.prd.oclc.org on SendUpdate, for what its worth), I tried to alter and update the due date in WRS. If fails there too ("an error occurred during the execution of this action"). Am I missing something? Have others encountered this? 

Here is a screen shot of the request with the error produced after attempting to update the due date: http://vancenet.net/tmp/wrs_error.png











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