[ILL-L] Cannot renew an item in WRS???

[Joe Ellison]

I've received similar error messages on occasion when attempting 
various types of updates in WRS. It generally seems to mean that the 
system is experiencing problems, unspecified, and clears itself after 
a brief wait. Sometimes it seems to help to log out and back in. You 
also might try updating using the batch function, even though you 
only have a single request to update, as it sometimes seems a bit more stable.

Joe Ellison

At 10:39 AM 1/9/2008, you wrote:
>I am not able to renew an item in WRS. This item is overdue (which 
>is fine, we are happy to renew nonetheless). The current status of 
>the request is RENEWAL REQUEST. However, there is no "yes renew" 
>option available (note: I do all of my updating in Clio, which 
>failed on send for this record. If my terminology is incorrect where 
>updating within WRS is concerned, please forgive me). Since I was 
>not able to renew the item via Clio (which threw 
>org.oclc.sage.service.external.v.1_1.ValidationResuoltillreq3.prd.oclc.org 
>on SendUpdate, for what its worth), I tried to alter and update the 
>due date in WRS. If fails there too ("an error occurred during the 
>execution of this action"). Am I missing something? Have others 
>encountered this?
>
>Here is a screen shot of the request with the error produced after 
>attempting to update the due date: 
><http://vancenet.net/tmp/wrs_error.png>http://vancenet.net/tmp/wrs_error.png
>
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Joe Ellison
Document Delivery Assistant, Transportation Library (OCLC symbol JCR)
Northwestern University Library, 1970 Campus Dr.
Evanston, IL  60208-2300
phone: (847)491-8600, fax: (847)491-8601
j-ellison at northwestern.edu
ARIEL: 129.105.19.35 or staff019035.library.northwestern.edu
Visit the Transportation Library: 
http://www.library.northwestern.edu/transportation