[ILL-L] Responding No - bad cites

[Campbell, Heather]

I think we're talking about differences in workloads and workflows and
questing librarians.  I know that how likely a copy request is able to
be filled depends upon the citation but our Periodicals staff will often
go to indexes, flip through multiple volumes and rolls of microfilm,
send out the baying slavering hounds to try to track the article down
to its lair when the citation just doesn't work. This doesn't mean that
the libraries that also owned the item did a bad job.  They may not have
had the time or the staff to do it.  The citation was still bad; it's
just that many of our Periodicals staff see some of these ILL requests
as personal challenges or quests.  They hate NOT to find it.  (Soon to
be an upcoming TNT movie: The Librarian: Quest for the Article from
Notes And Queries.)


Heather Campbell
Special Services ~ Interlibrary Loan and Books By Mail
Jacksonville Public Library
Jacksonville, Florida 32202
ill at coj.net    904-630-2985


-----Original Message-----
From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Richard Samford
Sent: Wednesday, February 20, 2008 2:56 PM
To: Interlibrary Loan Listserv
Subject: Re: [ILL-L] Responding No - bad cites

Linda Wilkinson wrote:
>
> Or, they could only bounce the request to UNFILLED if it's a "Copy"
> request, but not if it's a "Loan" request.
>
> 
>
    A point of sorts, book requests are generated from OCLC records...
but why do this at all??  IF the result of "Not Found as Cited" was to
send it back to the borrower, but remain active, I'm all for it.  Sort
of a forced Conditional.  No problemo.

    Sometimes the citation is wrong, but many times I've had photocopy
requests come back NFaC, just to look them up in an online database and
find that they are exactly as listed.  I send them back out and they are
usually filled by the next library.

    It's inappropriate for a request to be canceled because of this.  I
have to fiddle with it _in_any_case_, why do I have to re-submit a
request?

Richard



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