[ILL-L] RE: Friday pet peeve- Hey, don't RUSH us.

[Patti Cummins]

I agree with this.  If you let one Rush request go through because you had time that day,
then I think the requests will multiply even more.
Patti Cummins
ILL/SWKLS



>I’d say no to any requests from them from now on.
>
> 
>
>From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org] On Behalf Of Campbell, Heather
>Sent: Friday, December 19, 2008 9:31 AM
>To: Interlibrary Loan Listserv; ILLiad-l Discussion List
>Subject: [ILL-L] Friday pet peeve- Hey, don't RUSH us.
>
> 
>
>We have a small multi-tasking ILL staff , so we depend upon reference departments to help us locate ILL materials. Because they are working on filling these requests between desk shifts and due to staffing and budget cuts, we do NOT support rush delivery.  Never have. If there were a stronger way to state that in our policy statement besides NO, believe me, I would. 
>
>I know I'm going to get mail saying; "We don't have no time to read no steenkeen' policy statements", but this keeps happening over and over again with the same institution.  We've tried talking to them.  We've e-mailed them. We've conditionaled them to death.  Nothing is working.  In the past, they've called up and screamed at my staff because we didn't fax them something they wanted NOW.  When we point out that our policy statement clearly states we don't do rush requests, they say: "Oh, I didn't see that" and then they try to get us to make an exception, just for them.  The experience we've had with them is one of the reasons we now charge libraries who charge us. Today, we received multiple rush requests from them for articles.  While all of them had a date, none of them had page numbers. All of them require microfilm searches and there's a laundry list of HOW they want the copies to look and what else to include.  The timing is bad since this is not only a Friday, but is a Friday during the holidays when staffing levels throughout the building are low and 'something' is going around.
>
>So- my question to all of you out in ILL-land is this: How can I get through to them?  Or -Is it a just lost cause?
>
>Heather Campbell, Manager
>Special Services ~ Interlibrary Loan and Books By Mail
>Jacksonville Public Library
>303 North Laura Street
>Jacksonville, Florida 32202-3505
><mailto:heatherc at coj.net>heatherc at coj.net 904-630-2985 
>
> 
>
>
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