[ILL-L] Friday pet peeve- Hey, don't RUSH us.

[Harlene Hansen]

I agree.
 
Harlene Hansen, Reference Assistant
(319) 399-8016
Stewart Memorial Library
Coe College
1220 First Avenue NE
hhansen at coe.edu 
Cedar Rapids, Iowa  52402
Direct: (319) 399-8016


>>> "Sharon Bleau" <sharonb at mountainstate.edu> 12/19/2008 9:02 AM >>>
Ditto on this one. 


Y'all don't need this steenkeen'   hassle.  


On 19 Dec 2008 at 9:44, Megan Bayonet wrote: 


> 
> I'd say "lost cause"and automatically decline their requests. I would also take your 
> documentation about their behavior (e-mails, printed requests, phone logs, etc) and write up a 
> nice letter detailing your policies and their behavior and stating that you will no longer be 
> providing them with service and get your director to send it to your director. From the National 
> ILL Code Section 5.10: 
> 
> "The supplying library may suspend service to a requesting library that fails to comply with the 
> provisions of this code." 
> 
> Section 4.5 states "...The requesting library should check and adhere to the policies of potential 
> supplying libraries." 
> 
> To me, since they are not complying with 4.5 you are correct in invoking 5.10 
> 
> Megan Bayonet 
> Interlibrary Loan Coordinator 
> mbayonet at mbc.edu 
> 540-887-7317 
> 
> 
> 
> From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org] On Behalf Of 
> Campbell, Heather 
> Sent: Friday, December 19, 2008 9:31 AM 
> To: Interlibrary Loan Listserv; ILLiad-l Discussion List 
> Subject: [ILL-L] Friday pet peeve- Hey, don't RUSH us. 
> We have a small multi-tasking ILL staff , so we depend upon reference departments to 
> help us locate ILL materials. Because they are working on filling these requests 
> between desk shifts and due to staffing and budget cuts, we do NOT support rush 
> delivery.Never have. If there were a stronger way to state that in our policy statement 
> besides NO, believe me, I would. 
> I know I'm going to get mail saying; "We don't have no time to read no steenkeen' 
> policy statements", but thiskeeps happening over and over again with the same 
> institution. We've tried talking to them. We've e-mailed them. We've conditionaled 
> them to death. Nothing is working. In the past, they've called up and screamed at my 
> staff because we didn't fax them something they wanted NOW. When we point out 
> that our policy statement clearly states we don't do rush requests, they say: "Oh, I didn't 
> see that" and then they try to get us to make an exception, just for them. The 
> experience we've had with them is one of the reasons we now charge libraries who 
> charge us. Today, we received multiple rush requests from them for articles.While all 
> of them had a date, none of them had page numbers. All of them require microfilm 
> searches and there's a laundry list of HOW they want the copies to look and what else 
> to include. The timing is bad since this is not only a Friday, but is a Friday during the 
> holidays when staffing levels throughout the buildingare low and 'something' isgoing 
> around. 
> So- my question to all of you out in ILL-land is this: How can I get through to them? Or 
> -Is it a justlost cause? 
> Heather Campbell, Manager 
> Special Services ~ Interlibrary Loan and Books By Mail 
> Jacksonville Public Library 
> 303 North Laura Street 
> Jacksonville, Florida 32202-3505 
> heatherc at coj.net 904-630-2985 
> 




Sharon Bleau 
Reference Librarian 
Mountain State University 
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