[ILL-L] Friday pet peeve- Hey, don't RUSH us.

[Arianne Avery]

I agree with Megan and Debbie. I'd say it's a lost cause and respond "No -
Policy Problem".
_____________________________

Arianne Avery
Virginia Wesleyan College (TWP)
Norfolk, VA

2008/12/19 Campbell, Heather <HEATHERC at coj.net>

>  We have a small multi-tasking ILL staff , so we depend upon reference
> departments to help us locate ILL materials. Because they are working on
> filling these requests between desk shifts and due to staffing and budget
> cuts, we do NOT support rush delivery.  Never have. If there were a stronger
> way to state that in our policy statement besides NO, believe me, I would.
>
> I know I'm going to get mail saying; "We don't have no time to read no
> steenkeen' policy statements", but this keeps happening over and over again
> with the same institution.  We've tried talking to them.  We've e-mailed
> them. We've conditionaled them to death.  Nothing is working.  In the past,
> they've called up and screamed at my staff because we didn't fax them
> something they wanted NOW.  When we point out that our policy statement
> clearly states we don't do rush requests, they say: "Oh, I didn't see that"
> and then they try to get us to make an exception, just for them.  The
> experience we've had with them is one of the reasons we now charge libraries
> who charge us. Today, we received multiple rush requests from them for
> articles.  While all of them had a date, none of them had page numbers. All
> of them require microfilm searches and there's a laundry list of HOW they
> want the copies to look and what else to include.  The timing is bad since
> this is not only a Friday, but is a Friday during the holidays when staffing
> levels throughout the building are low and 'something' is going around.
>
> So- my question to all of you out in ILL-land is this: How can I get
> through to them?  Or -Is it a just lost cause?
>
> Heather Campbell, Manager
> Special Services ~ Interlibrary Loan and Books By Mail
> Jacksonville Public Library
> 303 North Laura Street
> Jacksonville, Florida 32202-3505
> heatherc at coj.net 904-630-2985
>
>
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