[ILL-L] RE: IYU ILLiad upgrade problems

[Carriveau, Kenneth L.]

After several more phone calls with OCLC tech support and my SQL Server
Administrator, IYU is back online. So far, everything seems to be
functioning properly, so I'm hoping that we've completed this upgrade
successfully. It never fails that there is always some weird quirk when
we upgrade our installation. Thankfully this one was relatively painless
compared to the upgrade to 7.2.x.

 

I hope ILLiad 8.0 isn't a nightmare when it comes!!!! LOL!

 

Best,

 

Ken

 

 

________________________________

From: Carriveau, Kenneth L. 
Sent: Thursday, August 21, 2008 6:41 PM
To: BTPILL-L at ku.edu; ILLIAD-L at LISTSERV.VT.EDU; ill-l at webjunction.org
Subject: IYU ILLiad upgrade problems

 

All,

 

I attempted to upgrade to ILLiad version 7.3 tonight and all seemed to
go well until I reached the step where the staff client applications
needed to be redirected to the new executables. For some reason the
client application no longer recognizes my username and password and I
get a SQL table error telling me that the "Staff" table doesn't exist.
Our SQL Server guru says that there is a Staff_backup dbo in the server
data tables, but apparently the field configuration for 7.2.2 no longer
matches the configuration recognized by 7.3.

 

The OCLC ILLiad tech support team is apparently already gone for the
evening, so, until I can get in touch with them tomorrow, my staff can't
log in to process any ILL requests. Please bypass us if you have any
requests that need immediate or rush attention since I have no idea how
long it will take to make contact with the tech support team or fix the
problem.

 

Thanks,

 

Ken

 

PS My apologies to those who receive multiple copies of this message!!

==================================
Kenneth L. Carriveau, Jr. 
Chair, GWLA Resource Sharing & Document Delivery Committee (2007-2008)

Access Services Librarian
Baylor University 
One Bear Place, # 97148 
Waco, TX 76798-7148
USA

Phone: (254) 710-4607 
FAX: (254) 710-1710 
Email: Kenneth_Carriveau at baylor.edu 

Ariel: ariel1.baylor.edu [129.62.35.218]
Odyssey:  129.62.4.84 
OCLC Symbol: IYU 
==================================

 

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.webjunction.org/wjlists/ill-l/attachments/20080822/237bc86c/attachment.htm