[ILL-L] chat for ILL?

[Jen Stutesman]

Hi all,
Since I manage 2 different depts on two different floors, I use Yahoo 
Messenger to chat with my ILL folks downstairs, one of which is hearing 
challenged. Does anyone else use chat software in some way in their 
library that they want to share? It doesn't just have to be for ILL - 
please email me off list if you use chat software for anything in your 
library. Please tell me 1) What you use it for. 2) The "underlying 
rules" for such use. (i.e., if you use it at the Reference Desk, what do 
you do if someone walks up in person? Or, do you have trouble with 
students chatting at the desk and not waiting on patrons?) 3) What kind 
you use - Meebo, Yahoo, AIM...
Thanks!
-jen

-- 
"Passion has helped us; but can do so no more. It will in future be our enemy. Reason, cold, calculating, unimpassioned reason, must furnish all the materials for our future support and defense." -- Abraham Lincoln, February 22, 1842

Jen Stutesman
Manager, Circ, ILL and Media
University of AK, Fairbanks
jen.stutesman at uaf.edu
907-474-2676