[ILL-L] Handling lost books on WCRS

[Campbell, Heather]

They never received the book. It was lost in transit.  And they're not
paying by IFM; they're paying by check.
 

Heather Campbell
Special Services ~ Interlibrary Loan and Books By Mail
Jacksonville Public Library
Jacksonville, Florida 32202
ill at coj.net    904-630-2985 

 

________________________________

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Mannigel,Lois
Sent: Friday, August 08, 2008 11:23 AM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] Handling lost books on WCRS



Why would you lose the lending credit?  Once you update to shipped, I
think the credit sticks, doesn't it?

 

Lois/Link Library

________________________________

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Campbell, Heather
Sent: Friday, August 08, 2008 9:44 AM
To: Interlibrary Loan Listserv
Subject: [ILL-L] Handling lost books on WCRS

 

I know we've been down this thread road before but was there ever a
solution to this?  In WCRS, how can a lender close out a request for a
book that was lost and paid for by the borrower without using recall and
losing the lending credit?

 

Heather Campbell

Manager- Special Services (Interlibrary Loan and Books by Mail)

303 North Laura Street

Jacksonville, FL 32202-3505 ill at coj.net  (904) 630-2986

 

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