[ILL-L] Ariel stil down

[Document Delivery]

Our Ariel is still down, waiting to get CD key, sorry, it should be
working later today, thanks,
 

Edward Helmrich 
ILL Office 
Ryan Library 
Iona College VXI 
914-633-2352 
docdelivery at iona.edu 

 

________________________________

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Robinson, Arthur 
Sent: Monday, April 21, 2008 3:28 PM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] Requesting renewals



Originally I only requested renewal if the patron asked for it, but this
created problems.  Time and again I would remind the patron when the
book was one day overdue, and would get the response that the book was
needed for a few more weeks.  Since the book was overdue, I felt it was
inappropriate to request renewal, so I'd order another copy from another
library.  This ran into a lot of money (and time).  I found it saved me
a lot of time, and the library a lot of money (and resulted in fewer
aggravated patrons) if I went ahead and requested renewal three days
before the due date (which is two days after the due date on the book
band; I try to get patrons to return books 5 days before they're due
back at the other library).

 

But this system hasn't cut down on overdues.  Last year our library had
482 overdues-which won't sound like much to most of you, but we're a
small college with only about 1,000 students.

 

Arthur Robinson (GLG)

 

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Jeanine Weber
Sent: Monday, April 21, 2008 12:12 PM
To: Interlibrary Loan Listserv
Subject: Re: [ILL-L] Requesting renewals

 

Just out of curiosity, do most of you automatically request ILL renewals
for your patrons?  I usually wait until they ask for renewals.  I don't
feel its my responsibility to keep track of everyone's due dates.
However, if they tell me in advance that they will need it longer, I
will mark this on my calendar and renew for them.

Jeanine 

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