[ILL-L] Courtesy notices

[Campbell, Heather]

ILL materials are checked out on ILLiad and on our Circ system.  The
Circ system sends out courtesy notices for anything checked out on its
system three days (I think) before the item is due.  So- when an ILL
item is overdue, the customer gets notices from ILLiad and from SIRSI.
The downside (in our case as a public library) is that not all of our
ILL customers have e-mail and not all of our ILL customers who have
e-mail, also have e-mail addresses attached to their library card
accounts.
 

Heather Campbell
Special Services ~ Interlibrary Loan and Books By Mail
Jacksonville Public Library
Jacksonville, Florida 32202
ill at coj.net    904-630-2985 

 

________________________________

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of joseph augustin
Sent: Tuesday, April 22, 2008 4:12 PM
To: Interlibrary Loan Listserv
Subject: Re: [ILL-L] Courtesy notices


We also use Clio, and I spent some time this past Fall trying to find a
way to set up an "almost due" notice. I haven't had any luck yet.
Currently I'm trying to devise a query formula for Access that would
automatically subtract a few days from libraries' due dates in Clio
[hopefully it will be something simple, like "(<DueDate>-3)," but I'm
not going to hold my breath]. If I come up with something that works,
I'll see if I can make it work for overdue notices, too. Either way,
patrons would start getting their notices before the "real" due date. 

-- 
Joe Augustin
Interlibrary Loan & E-Serials
Earlham College (IEC)
(765) 983-1307
ill at earlham.edu



2008/4/22 Sammouri, Randa <Randa.Sammouri at nrc-cnrc.gc.ca>:


	We do; couple of days before the due date, we send a courtesy
notices i.e.(the item that you have borrowed will expire soon. Please
return it via  etc....); 
	and from my experience, clients appreciate a lot this courtesy
notices, and at this stage, if they still need the loans,  they request
renewals or they return the materials.
	 
	Thanks, 
	 
	Randa Sammouri
	CISTI Library
	Ottawa, Canada

________________________________

	
	From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Laura Mooney
	
	Sent: April 22, 2008 1:54 PM
	To: Interlibrary Loan Listserv
	Subject: [ILL-L] Courtesy notices
	
	

	The recent discussion about renewals got me wondering:  do any
of the ILL management systems produce courtesy notices ("The following
items will soon be due")?  I know I've seen a few generated by
circulation systems, but can Clio, Iliad, etc, do the same? 

	 

	I started sending ILL courtesy notices to our patrons last year,
and they really seem to appreciate it.  What's more, it often spurs them
into returning books early or requesting renewals before the due date.
Unfortunately, the only way I've found to do this is rather
time-consuming: run a query in Clio, export the results to Excel, then
cut and paste the info into individual email templates.  If these
notices could be generated automatically (just like overdue, renewal,
and recall notices), I'd be a happy gal.  

	 

	Any ideas or suggestions?  

	 

	Thanks! 

	 

	Laura Mooney

	Interlibrary Loan Librarian

	The Brookings Institution

	1775 Massachusetts Avenue, NW

	Washington, DC  20036

	202-797-6234 

	lmooney at brookings.edu <mailto:lmooney at brookings.edu>  

	 

	 


	_______________________________________________
	ILL-L mailing list
	ILL-L at webjunction.org
	http://lists.webjunction.org/mailman/listinfo/ill-l
	
	





-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.webjunction.org/wjlists/ill-l/attachments/20080424/c4ac5fbe/attachment.htm