[ILL-L] Courtesy notices

[Tom Bruno]

Hi all,

We started issuing Courtesy Notices earlier this year - we use ILLiad and
set the notice to go out 5 days before the Due Date.  It's made a huge
difference in our renewal workflow, as now we only have to deal with the
genuine troubleshooting and not garden variety renewal requests made a week
too late.

Regards,
Tom Bruno
Head of Interlibrary Loan
Widener Library
Harvard University


2008/4/22 April Younglove <ayoungl at linfield.edu>:

> If you succeed, would your share your successful formula with the list.
>  :)  I would love that.
>
> April Younglove
> Technical Services Specialist
> Linfield College, Portland Campus Library
> 503-413-7448
> ayoungl at linfield.edu
>
>
>
> -----Original Message-----
> From: ill-l-bounces at webjunction.org on behalf of joseph augustin
> Sent: Tue 4/22/2008 1:11 PM
> To: Interlibrary Loan Listserv
> Subject: Re: [ILL-L] Courtesy notices
>
> We also use Clio, and I spent some time this past Fall trying to find a
> way
> to set up an "almost due" notice. I haven't had any luck yet. Currently
> I'm
> trying to devise a query formula for Access that would automatically
> subtract a few days from libraries' due dates in Clio [hopefully it will
> be
> something simple, like "(<DueDate>-3)," but I'm not going to hold my
> breath]. If I come up with something that works, I'll see if I can make it
> work for overdue notices, too. Either way, patrons would start getting
> their
> notices before the "real" due date.
>
> --
> Joe Augustin
> Interlibrary Loan & E-Serials
> Earlham College (IEC)
> (765) 983-1307
> ill at earlham.edu
>
>
> 2008/4/22 Sammouri, Randa <Randa.Sammouri at nrc-cnrc.gc.ca>:
>
> >  We do; couple of days before the due date, we send a courtesy
> > notices i.e.(the item that you have borrowed will expire soon. Please
> > return it via  etc....);
> > and from my experience, clients appreciate a lot this courtesy notices,
> > and at this stage, if they still need the loans,  they request renewals
> or
> > they return the materials.
> >
> > Thanks,
> >
> > Randa Sammouri
> > CISTI Library
> > Ottawa, Canada
> >
> >  ------------------------------
> > *From:* ill-l-bounces at webjunction.org [mailto:
> > ill-l-bounces at webjunction.org] *On Behalf Of *Laura Mooney
> > *Sent:* April 22, 2008 1:54 PM
> > *To:* Interlibrary Loan Listserv
> > *Subject:* [ILL-L] Courtesy notices
> >
> >  The recent discussion about renewals got me wondering:  do any of the
> ILL
> > management systems produce courtesy notices ("The following items will
> soon
> > be due")?  I know I've seen a few generated by circulation systems, but
> can
> > Clio, Iliad, etc, do the same?
> >
> >
> >
> > I started sending ILL courtesy notices to our patrons last year, and
> they
> > really seem to appreciate it.  What's more, it often spurs them into
> > returning books early or requesting renewals before the due date.
> > Unfortunately, the only way I've found to do this is rather
> time-consuming:
> > run a query in Clio, export the results to Excel, then cut and paste the
> > info into individual email templates.  If these notices could be
> generated
> > automatically (just like overdue, renewal, and recall notices), I'd be a
> > happy gal.
> >
> >
> >
> > Any ideas or suggestions?
> >
> >
> >
> > Thanks!
> >
> >
> >
> > Laura Mooney
> >
> > Interlibrary Loan Librarian
> >
> > The Brookings Institution
> >
> > 1775 Massachusetts Avenue, NW
> >
> > Washington, DC  20036
> >
> > 202-797-6234
> >
> > lmooney at brookings.edu
> >
> >
> >
> >
> >
> > _______________________________________________
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> > ILL-L at webjunction.org
> > http://lists.webjunction.org/mailman/listinfo/ill-l
> >
> >
>
>
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