[ILL-L] RE: Two questions (ILL articles onreserveandRequestingrenewal)

[Campbell, Heather]

The customer claimed that the library in a neighboring county that he
used to use told him that he could keep renewing ILL books and
-according to him- allowed him to keep doing it. And he kept claiming
that to my staff, me, and my boss.  Our ILL management system limits us
to one renewal if the lending library allows it.  We have that in our
policy;  customers have to click that they will abide by our policies
when they register online.  This guy didn't accept this after the fact.

Customers going around the borrowing library's or our  ILL office to get
their way irks me. We've had our customers call other libraries for
renewals when we've said we couldn't renew the book.  In one case, it
was a library in-town and the book was already over a month overdue -a
month past the renewal date- and  they told our customer they would
renew it.  I called the ILL office at the library and talked to them
about it.  They had extended the lending time but -on further
reflection- they would not do it again.

When we get calls from other libraries' customers about ILL related
matters.  I know that there are libraries out there that do not request
renewals for ILL books from lending libraries and respect that that's
their policy  just as it may be their policy to have a standardized
checkout period for ILL.  We've had customers call us to ask why their
library said they needed to hand the book back in to their library three
weeks before it was due back here.We refer them back to the borrowing
libraries.   In a  few cases, the patron told us that the borrowing
library gave him/her our phone number to call.  We take this with a
grain of salt; our phone number is on our lending label along with the
SORRY NO RENEWALS note. ;>)  

We've also had other libraries' patrons call us to place an ILL request;
when we refer them back to their library, they've told us: "They told me
to call you!" That just might be possible.  At least once a week, we get
a staff member at an out of state library calling or e-mailing us who
have no idea how to place an ILL request, no idea what OCLC is, and  no
idea how ILL works.  One caller claimed to be the library's director.
My staff and I do a lot of on-the-spot ILL training.



Heather Campbell
Special Services ~ Interlibrary Loan and Books By Mail
Jacksonville Public Library
Jacksonville, Florida 32202
ill at coj.net    904-630-2985 





-----Original Message-----
From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Melissa Jackson
Sent: Monday, April 21, 2008 3:20 PM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] RE: Two questions (ILL articles
onreserveandRequestingrenewal)

Heather--

I'll bet you a dollar your patron never called the other library's ILL
staff.  He's making this up in order to coerce you into doing what he
wants.  I just find it too hard to believe that ANY library would renew
an item out on ILL indefinitely.  


Melissa Jackson
ILL Librarian

>>> 
From: 	"Campbell, Heather" <HEATHERC at coj.net>
To:	"Interlibrary Loan Listserv" <ill-l at webjunction.org>
Date: 	4/21/2008 12:58 PM
Subject: 	RE: [ILL-L] RE: Two questions (ILL articles on
reserveandRequestingrenewal)

We run into that too.  I have a customer who claims he was told by ILL
staff in another county that libraries will renew ILL materials
indefinitely and he doesn't understand why we won't and why we wouldn't
request a renewal on a book that was already a week overdue when he
asked for a renewal .
 

Heather Campbell
Special Services ~ Interlibrary Loan and Books By Mail
Jacksonville Public Library
Jacksonville, Florida 32202
ill at coj.net    904-630-2985 

 

________________________________

From: ill-l-bounces at webjunction.org 
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Susan M. Lee
Sent: Monday, April 21, 2008 12:17 PM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] RE: Two questions (ILL articles on
reserveandRequestingrenewal)



Second rant.

 

It's even more annoying when the library puts NO RENEWALS on everything,
so I don't even ask, but tell the patron that the lender won't renew it.
The patron does a run around and calls the lending library direct and
THEY RENEW IT.  

 

~~~~~
Sue

Susan Lee M.L.S.
Information Services Librarian
University of Great Falls Library
1301 20th St South
Great Falls, MT 59405

VOICE 406-791-5318
FAX 406-791-5395

http://www.ugf.edu/library/ <http://www.ugf.edu/library/> 
mailto:slee at ugf.edu <mailto:slee at ugf.edu> 

So many books, so little time




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