[ILL-L] "Only update when requested" UPDATE!

[Joe Ellison]

The flip side of this are those libraries that say "we update to 
received when you say shipped". While that gets us our IFM payment, 
it makes the system useless for tracking. These libraries tend to be 
ones that also never update to returned. I understand that they are 
often a central borrower handling requests for many libraries, where 
the loan is shipped directly to the end-user library, but it would be 
preferable to institute a system in which those end-users could 
either update WRS themselves, or notify the central borrower as to status.

Off my soapbox, now.

Joe Ellison
Document Delivery Assistant, Transportation Library (OCLC symbol JCR)
Northwestern University Library, 1970 Campus Dr.
Evanston, IL  60208-2300
phone: (847)491-8600, fax: (847)491-8601
j-ellison at northwestern.edu
ARIEL: 129.105.19.35 or staff019035.library.northwestern.edu
Visit the Transportation Library: 
http://www.library.northwestern.edu/transportation

At 10:24 AM 4/16/2008, you wrote:
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>I concur.  We,too, want our lending credits. Of course, we want the 
>work of the library staff as well as the work of the ILL staff to 
>get the credit due us.  5-10% of our returned borrowed books are 
>still in SHIPPED or RECEIVED status.  Usually, borrowers will update 
>when we remind them.  Some ignore our e-mails (many repeated)-- 
>until they get the overdue notice our IMS generates or wait to 
>respond until they get the automatic billing notice .
>
>Heather Campbell
>Special Services ~ Interlibrary Loan and Books By Mail
>Jacksonville Public Library
>Jacksonville, Florida 32202
>ill at coj.net    904-630-2985
>
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