[ILL-L] "Only update when requested" UPDATE!

[Campbell, Heather]

I concur.  We,too, want our lending credits. Of course, we want the work
of the library staff as well as the work of the ILL staff to get the
credit due us.  5-10% of our returned borrowed books are still in
SHIPPED or RECEIVED status.  Usually, borrowers will update when we
remind them.  Some ignore our e-mails (many repeated)-- until they get
the overdue notice our IMS generates or wait to respond until they get
the automatic billing notice .  
 
Heather Campbell
Special Services ~ Interlibrary Loan and Books By Mail
Jacksonville Public Library
Jacksonville, Florida 32202
ill at coj.net    904-630-2985 
 

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From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Brigitte Gardner
Sent: Wednesday, April 16, 2008 11:15 AM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] "Only update when requested" UPDATE!



Not updating to "received" is our pet peeve. Why would you not do that?
We would like to get our lender credit.

 

Brigitte Gardner

Vigo County Public Library

Interlibrary Loan/IVC

1 Library Square

Terrre Haute, IN 47807

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From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Klump, Holly
Sent: Wednesday, April 16, 2008 10:59 AM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] "Only update when requested" UPDATE!

 

Oh I think that was my bad!

 

I am now thinking they write in "will only update to RECEIVED when
requested!"  

 

I think seeing a similar message and then getting multiple copies on an
article made me confused.  

 

Sorry to alarm everyone!  

 

Still, I do notice that some people take so long to update that i still
get multiple copies...I know larger libraries probably have less time to
update, but we update the next morning at the latest, since our work
study students often come in at night.  Is this just a fact of ILL life?

 

holly

 

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