[ILL-L] article help

[Document Delivery]

We're an LVIS, ZERO library looking for this article from a free lender.
It's just been sent out by the publisher, and we're not sure if anyone
has it yet. 
 
Mahdavi "Intellectuals and the state in Iran: politics, discourse, and
the dilemma of authenticity" in 
British journal of Middle Eastern studies 34 (3), 2007:Dec., 407-eoa.
 
Does anyone have this to lend? Thanks!
 

Edward Helmrich 
ILL Office 
Ryan Library 
Iona College VXI 
914-633-2352 
docdelivery at iona.edu 

 

________________________________

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Joanna Duy
Sent: Tuesday, April 15, 2008 3:52 PM
To: ill-l at webjunction.org
Subject: [ILL-L] ILL systems - usability



Hi-

Does anyone know of any usability tests that have been conducted on ILL
systems? I'm talking here from the user's perspective (not staff) -
searching and ordering.  

 

Here at Concordia we have the VDX system and the default screen is a
search screen. Patrons may come up empty on their search (especially if
they are looking for a journal article) and they don't know where to
turn next. In fact there is a "Create Request" blank form they can fill
out, but it's not very obvious on the left menu. I get complaints all
the time from Reference about the VDX public interface. If anyone knows
of usability testing done on VDX or any other ILL systems, I'd be
interested to hear about it. Or if anyone else has VDX and has found a
creative way to emphasize the "Create request" option, or make
improvements to the interface, I would love to hear about it. 

 

Thanks-

Joanna Duy

 

--
Joanna Duy
Head, Periodicals and Media Services and Interlibrary Loan
Concordia University Libraries
Webster Library, LB 345
1400 de Maisonneuve West
Montreal, Quebec, Canada H3G 1M8
Phone: (514) 848-2424 ex. 7746
E-mail: joanna.duy at concordia.ca <mailto:joanna.duy at concordia.ca> 

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