[ILL-L] Problem with lending overdue notices

[Melissa Jackson]

Hi everyone!

We've got an odd problem and I'm hoping someone on the lists can help.  We sent out our lending overdue notices by email yesterday, and it turns out ILLiad used the borrowing template for the messages.  It treated other libraries as if they are our patrons, giving one of them the 'YOU ARE BLOCKED FROM USING ILLIAD' message.   

I went through the help files, and can't find out where the lending email templates are stored, or even if they exist.   I talked to our sysadmin and he's stumped.  I called OCLC and was told they'd get back to me at some point.  The problem is I need an answer today if at all possible.  If anyone here knows what to do and can shoot me an email with directions I'd appreciate it very much.


Melissa Jackson
ILL Librarian
Armstrong Atlantic State University
melissa.jackson at armstrong.edu