[ILL-L] incorrect citations in databases

[Robinson, Arthur]

I usually click on the button to "leave a comment"; whether it does any good is another matter.
 
Actually, I've been impressed by the accuracy of database citations; I generally find about three or four errors in them per year, but I frequently get three or four incorrect citations in a day from patrons (often the same patron).  It's not always the patron's fault--often a patron submits a request, I take one look at the citation and think "That's wrong" and it is, but when I check the "source of citation" I find the patron copied it correctly.  (The Web is the worst offender, of course, but I find a fairly high percentage of citations in published books and scholarly articles are wrong.)
 
Sorry--even when I have something positive to say, I can't resist turning it into a vent...
 
Arthur Robinson (GLG)

________________________________

From: ill-l-bounces at webjunction.org on behalf of Klump, Holly
Sent: Thu 4/3/2008 9:51 AM
To: Interlibrary Loan Listserv
Subject: [ILL-L] incorrect citations in databases


I'm finding more and more citations incorrect in our databases.  
 
95% of our requests are directly from the databases (when they come through another way I always double check them through a search first) and more and more I'm getting "not found as cited" as a reason for not lending.  
 
Granted, sometimes this is because a lender has just chosen the wrong radio button (and it automatically goes as unfilled even though in my borrowing comments I ask that you conditional not found as cited grumble grumble), but sometimes it really IS wrong.
 
Who do I contact about this?  Can anyone tell me why this happens so often?  Is it careless database entry or that the publisher changes things last minute?
 
It is making me grumpy.
 
Holly Klump
ILL Coordinator
 
Regina Library
Rivier College
603.897.8255
 
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