[ILL-L] RE: Aged to next lender and duplication

[Campbell, Heather]

We've had ILLiad since 2004, so I don't know how WCRS and CLIO are show this.  I know that with the Microenhancer we used back in 04, we didn't know that something had aged out until we had finished processing it.  With ILLiad, we get a Record Not Found message in the status box that tells us that the request has aged out or that the borrower has cancelled the request.  It's highlighted in yellow so it catches your eye.  Even with that, if the system is operating slowly or if the person processing is multi-tasking and not paying attention, it's possible that the status box could be overlooked. I'm hoping, Beth, that we're not one of the perps. 
 
Heather Campbell
Manager, Special Services (Interlibrary Loan & Books By Mail)
Jacksonville Public Library (JPL)
Jacksonville, FL 32202-3505
(904) 630-7017; VM: (904) 630-2986

________________________________

From: ill-l-bounces at webjunction.org on behalf of Beth Willis
Sent: Thu 9/27/2007 12:34 PM
To: Interlibrary Loan Listserv
Subject: Aged to next lender and duplication


We are seeing more and more of this: items shipped to us by libraries that allowed a request to the next lender. We then end up with duplicate copies --- wasted staff time and postage at both ends.
 
There are some libraries which we notice follow this pattern with frequency. Others are intermittent. Should I bring it to the attention of the libraries which allow the aging and then ship anyway? Or is this due to some disconnect between ILLiad or Clio and WorldCat that they can't help? (We do not use ILLiad or Clio here.)
 
Thanks, all!  :)
 
 
 
Beth Willis
ILL Department Head
bwillis at mcpl.lib.mo.us
Phone: (816) 521-7231
Mid-Continent Public Library - http://www.mcpl.lib.mo.us <http://www.mcpl.lib.mo.us/> 
Unless explicitly attributed, the opinions expressed are personal.
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