[ILL-L] RE: Aged to next lender and duplication

[Bierma, Lynn]

We don't use ILLIAD or Clio so I can't answer to any disconnect problems with those systems.  However, I suggest contacting the library directly.    Asking about their update process will sometimes reveal lack of training.  I've found some libraries, if they're using WCRS and updating one record at a time, believe they've updated when the status changes to "Shipped".  Even though the request reappears, allowing libraries to input a call number, lender notes, etc. they don't realize that they must click on Update again, to officially update the record.
 
If calling the library doesn't help, or you're uncomfortable doing so, consider contacting your OCLC Regional Network and inform them of the problems you're having, and ask them to contact the library if you're all in the same network, or if not, they can contact the offending library's network.  
 
Lynn Bierma 
Interlibrary Loan Operations Coordinator 
Room 219 
IL State Library 
300 S. 2nd Street 
Springfield, IL, 62701 
lbierma at ilsos.net 
PHONE: 217-558-1928 
FAX: 217-782-4446 

Jesse White, Secretary of State and State Librarian 

 
 -----Original Message-----
From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org]On Behalf Of Beth Willis
Sent: Thursday, September 27, 2007 11:35 AM
To: Interlibrary Loan Listserv
Subject: Aged to next lender and duplication



We are seeing more and more of this: items shipped to us by libraries that allowed a request to the next lender. We then end up with duplicate copies --- wasted staff time and postage at both ends.
 
There are some libraries which we notice follow this pattern with frequency. Others are intermittent. Should I bring it to the attention of the libraries which allow the aging and then ship anyway? Or is this due to some disconnect between ILLiad or Clio and WorldCat that they can't help? (We do not use ILLiad or Clio here.)
 
Thanks, all!  :)
 
 
 
Beth Willis
ILL Department Head
HYPERLINK "mailto:bwillis at mcpl.lib.mo.us"bwillis at mcpl.lib.mo.us
Phone: (816) 521-7231
Mid-Continent Public Library - HYPERLINK "http://www.mcpl.lib.mo.us"http://www.mcpl.lib.mo.us
Unless explicitly attributed, the opinions expressed are personal.


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