[ILL-L] Draft ILL Code and ExplnatorySupplementrevisionsavailable
for comment
Campbell, Heather
HEATHERC at coj.net
Fri Sep 21 09:31:25 EDT 2007
I think it's important to point out that (as it says in the draft
explanatory supplement) "This code does not override individual or
consortial agreements or regional or state codes which may be more
liberal or more prescriptive. The national code is intended to provide
guidelines for exchanges between libraries where no other agreement
applies." I applaud the group's efforts in putting this code
together; the creation of a one-size-fits-all document is hard to
achieve. The only omission I could spot after a first reading of this
was this: the provision encouraging leniency and/or patience in
instances where the borrowing library has been hit by a natural or
man-made disaster.
I can understand the concerns expressed about direct delivery and have
some more to add:
* One thing that hasn't been mentioned is circulation statistics.
At this library, ILL books are checked out to our customers on the
Circulation system so ILL Borrowing provides counts toward the
organizational goals- which are also part of the staff performance
appraisal measurements. I'm the one who does the performance appraisals
and keep track of individual and unit measurements. Direct delivery
bypasses the Circulation system and the stats are lost. And -I'd also
hate to bypass the circ system because it sends out a nifty e-mail
reminder a couple of days before a book or ILL material is due.
* The method of delivery needs to be something that can be tracked
like UPS or a courier service. The lender must be willing to take on
the cost of the delivery. Right now, we use the US Mail for Lending;
for Borrowing we use what the lending library specifies. My staff and I
don't have a choice in the delivery system for Lending. Our outgoing
packages are processed by the city mail room and US Mail is seen as
cost-effective by higher ups.
* If there is an extra charge to the patron/customer for home
delivery, this library and other Florida libraries have a problem. To
get state aid, we agreed not to charge customers for providing the
Interlibrary Loan service. At the moment, Florida libraries are feeling
the budget crunch due to property tax reform measures. Funding this
initiative would need to come from the state or grants.
* And I echo Pat's concern, only in a different way. The draft
explanatory supplement states that requesting library assumes full
responsibility for material in unmediated ILL requests and I fully agree
with that. That's also why I have misgivings with unmediated ILL. We
have had problems with library customers who don't return ILL books and
the library ends up paying for the book. We've also had problems with
customers who agree to pay other libraries' lending charges and then
figure they don't owe anything if they don't pick up the book or
photocopy. In addition to paying the charges from lending libraries, it
costs the library to have the city $45 to cut each check. I'm looking
at a lending fills volume that has more than doubled in the past year.
(This really looks impressive on a line chart!) With more budget cuts
to come, I envision ILL being used even more. My concern with
unmediated lending involves customers who claim they never got the book
or photocopy and refuse to pay for replacements or lending costs. We
can transfer lending library charges to their library cards but that
doesn't begin to reimburse the costs to the library. If one library's
customers lose books belonging to another library -even if the borrowing
library reimburses the lending library- the lending library can still
block requests from said borrowing library. I can see that happening
more often with unmediated requests.
I think our customers would love to have direct home delivery of ILL
books. As a library customer, I know I would. I also know that in
stating these concerns, I run the risk of being labeled as a "control
freak librarian". I would resent this appellation. There are so many
factors just in my work-life that are beyond my control these days that
"control-deprived freaked-out librarian" may be more apropos! :-)
Heather Campbell
Special Services ~ Interlibrary Loan and Books By Mail
Jacksonville Public Library
Jacksonville, Florida 32202
ill at coj.net 904-630-2985
________________________________
From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Markley, Patricia
Sent: Thursday, September 20, 2007 4:32 PM
To: Interlibrary Loan Listserv; ILLiad-l Discussion List;
stars-l at ala.or; ARIE-L at LISTSERV.BOISESTATE.EDU
Cc: md-ill at lists.sailor.lib.md.us
Subject: RE: [ILL-L] Draft ILL Code and
ExplnatorySupplementrevisionsavailable for comment
I think we might be open to sending materials directly to other
libraries' patrons under 2 conditions:
1) The requesting library still understands this operation as
inter-LIBRARY loan - that is, the requesting library will take
responsibility for tracking and replacing, if necessary, any materials
that are lost or damaged anywhere along the line; and
2) The process does not produce more work or aggravation for our staff.
Specifically, I wouldn't want to have to deal directly with other
libraries' patrons. It's bad enough now when a library system refuses
to help get back a book it requested on behalf of a member library.
Pat Markley
Siena College
markley at siena.edu
________________________________
From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Carol A. Vaeth
Sent: Thursday, September 20, 2007 3:08 PM
To: Interlibrary Loan Listserv; ILLiad-l Discussion List;
stars-l at ala.or; ARIE-L at LISTSERV.BOISESTATE.EDU
Cc: md-ill at lists.sailor.lib.md.us
Subject: RE: [ILL-L] Draft ILL Code and Explnatory
Supplementrevisionsavailable for comment
5.7 The supplying library should ship material in a timely and efficient
manner to the location specified by the requesting library. Loaned
material should be packaged to prevent loss or damage in shipping.
Copies should be delivered by electronic means whenever possible.
Cool. This is opening the door to more widespread ILL delivery to the
home. I'd be willing. A lot of libraries have been doing it for
awhile, so I wonder how long it will be before it is the norm. What is
the consensus on shipping ILL items directly to a person's home?
Carol A. Vaeth
ILL Coordinator - BAL It doesn't get better
Langsdale Library or worse;
University of Baltimore it just gets different.
1420 Maryland Ave
Baltimore MD 21201-5706
cvaeth at ubalt.edu
(410) 837-4283
fax (410) 837-4330
ariel 198.202.3.140
________________________________
From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Tess Gibson
Sent: Thursday, September 20, 2007 12:19 PM
To: 'Interlibrary Loan Listserv'; 'ILLiad-l Discussion List';
stars-l at ala.or; ARIE-L at LISTSERV.BOISESTATE.EDU
Subject: [ILL-L] Draft ILL Code and Explnatory Supplement
revisionsavailable for comment
As many of you know, the ILL Code Revision Subcommittee (a subcommittee
of the STARS Codes, Guidelines and Technical Standards Committee) has
been working on this project for over a year now. We have gathered your
input and, over a period of time, developed drafts of both the code and
the explanatory supplement.
I am pleased to announce that the draft revisions to the Interlibrary
Loan Code and Explanatory Supplement have been posted to the STARS web
site at the url below:
http://www.ala.org/STARSmainTemplate.cfm?Section=STARS&CFID=88210662&CFT
OKEN=29658859
The members of the ILL Code Revision Subcommittee encourage you to
review the documents and send comments to me at the email address listed
below. Please do not reply to the lists. We are asking that your
comments be submitted by October 10.
Thank you all for your thoughtful contributions as we move toward
completion of this project.
Sincerely,
Tess Gibson
Head of Interlibrary Loan
Assistant Head of Access Services
University Libraries
The University of Arkansas
365 N McIlroy Ave
Fayetteville AR 72701
tmgibso at uark.edu
479.575.2925
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