[ILL-L] "lost" mail dilemma

[Campbell, Heather]

I agree with the rest- approach the libraries individually.  I wouldn't
just keep them.  They aren't yours to keep and it may create some
problems for your library in the future.  I know our software won't
allow us to easily renew overdue lending materials.  Some of the
libraries that answered no may have customer/patron holds on the books.

 

The due date for our materials is 2 months from the day we send it out.
We do not renew because the loan period is so long and we have SORRY! NO
RENEWALS!  on loan labels and loan slips.  Despite this, we've had
requests to renew materials that were already 2 months overdue in the
past few months- I suppose, they wanted to keep them for 6 months in
all.  On the opposite end of this, we still get requests for renewals-
often when the due date is a month and a half in the future.  

 

Heather Campbell

Special Services ~ Interlibrary Loan and Books By Mail

Jacksonville Public Library

Jacksonville, Florida 32202

ill at coj.net    904-630-2985 

 

-----Original Message-----
From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of ppadovan at trlib.org
Sent: Tuesday, September 18, 2007 6:33 PM
To: stefanie.nordbrock at cityofprescott.net; ill-l at webjunction.org
Subject: RE: [ILL-L] "lost" mail dilemma

 

Hi, Stefanie:

   This happens not infrequently to us, but never that many at one time!
I'd keep them and send them to fill my patron's requests, and e-mail (or
call if necessary) the lenders to explain and ask for a renewal. I bet
most of them will give it to you when they know the circ's. 

 

Best, Patrick @ UOJ

 

-----Original Message-----

From: ill-l-bounces at webjunction.org

[mailto:ill-l-bounces at webjunction.org]On Behalf Of Stefanie Nordbrock

Sent: Tuesday, September 18, 2007 2:25 PM

To: ill-l at webjunction.org

Subject: [ILL-L] "lost" mail dilemma

 

 

Yesterday I finally received 2 mail buckets full of ILL's that had been

mailed a month ago. All of the items were at "Received ?" status and
when

I marked them received I also asked for renewals. Here's my problem.
Most

of the lending libraries said no and the items are already due and/or

overdue. What would you do? Keep them any way? Call each library and

explain the problem hoping to change their mind? Return them all and
start

over, again having my patrons wait even longer? I'm not talking one or
two

items but 22! What would you do?

 

Stefanie

--

Stefanie Nordbrock

Interlibrary Loans - ZPT

Prescott Public Library

Prescott, AZ 86303

(928) 777-1510

 

 

"You can't make someone else's choices. You shouldn't let someone else

make yours."

- Gen. Colin Powell

 

 

 

 

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