[ILL-L] Common Practice: ? Sending Tables of Contents ~ in lieu of...

[GayLynn Burchett]

I provide a TOC as well at no charge. I think it is good customer
service to do so, enabling the requesting library to dig a little deeper
for their patron if the citation isn't matching.

 

GayLynn J Burchett >^..^<
..,,.-*"*-.,,.-*"*-.,,.-*"*-.,,.-
Systems Librarian
Avera McKennan Library-MKE
800 E 21st St. PO Box 5045
Sioux Falls SD 57117-5045
phone: 605-322-8476
fax: 605-322-8480

________________________________

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Beth Lubar
Sent: Monday, October 29, 2007 11:10 AM
To: ill-l at webjunction.org
Subject: [ILL-L] Common Practice: ? Sending Tables of Contents ~ in lieu
of...

 

Hello All and Happy Monday --

 

When we can't loan a requested item, we provide instead a Table of
Contents (or similar information), free of charge.  The only time we
would charge for the Table of Contents would be if it were the actual
item requested. 

 

Is this a common practice to provide TOCs in lieu of requested items?

If so, do most libraries charge for the TOC?  

I'm wondering whether or not this issue is addressed anywhere in ILL
guidelines or best practices.

 

Thank you all for your participation in this illuminating list!


-- 


~ Whoever said there are no stupid questions never worked a reference
desk ~ 




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