[ILL-L] "IN PROCESS" Status

Thu Oct 25 13:57:14 EDT 2007

My feelings exactly. The trouble is that the only libraries we
consistently have problems with do not subscribe to this list.

MZI
Diana Zimmerman
Interlibrary Loans
Lewis & Clark Library
Helena, MT 59601
dlzimmer at mtlib.org

>>> "Hiebert, Greta" <GHIEBERT at bethelks.edu> 10/24/2007 2:06 PM >>>

But it IS a big advantage to the borrowing library to know whether
you’re working on the request or not. If I need to change or cancel a
request, or if the patron is wondering exactly what’s happening with it,
“Pending” tells me pretty much nothing, whereas “In Process” says that
at least somebody somewhere is working on it. “Pending” gives me that
helpless feeling I used to have when consigning typed ALA forms to the
U.S. mail: “Godspeed, dear little things; I hope the right person finds
you.”

Please consider changing your workflow if it’s not inconvenient.
Borrowing libraries will thank you!

Greta Hiebert
Interlibrary Loan                            interlib at bethelks.edu
Bethel College Library                   ph:316.284.5303
300 East 27th Street                     fax:316.284.5843
North Newton KS  67117               OCLC: KSB             

From:ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Koveleskie,
Judith
Sent: Wednesday, October 24, 2007 2:56 PM
To: Interlibrary Loan Listserv
Subject: [ILL-L] "IN PROCESS" Status

My understanding is that there is no advantage to changing the status
to “In Process” because it does not extend the 4 day aging process.  It
just tells the requesting library that you are working on it.  So I do
the same thing * find the item and then either say no or mark it shipped
before sending it.

Judith A. Koveleskie, MLIS, MA
Periodicals Librarian
SetonHill University
Reeves Memorial Library
1 Seton Hill Drive
Greensburg, PA 15601-1548
kovelesk at setonhill.edu
724-838-7828 
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From:ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Robinson, Arthur

Sent: Wednesday, October 24, 2007 3:50 PM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] Another Pet Peeve: Disappearing Requests

We're a small operation, so when I get a "Pending" request, I usually
leave it in Pending, look for the book or journal, and once I have it in
my hand, I reply either "Shipped" or "No."  Normally it's only five
minutes or so between my seeing a "Pending" file and replying--unless
(a) the item is misshelved or (b) twenty-three students stop me with
requests for help on my way to the Stacks.

If I have to cancel a "Pending" request, I always e-mail the other
library to explain why I've done so.  (If the other library has one in
their Policies Directory.  So many libraries are shrinking violets about
their e-mail addresses...)

Arthur Robinson (GLG)

From:ill-l-bounces at webjunction.org on behalf of Inter-Library Loan
Sent: Wed 10/24/2007 2:02 PM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] Another Pet Peeve: Disappearing Requests

Well, I have on occasion had to cancel requests. If the request has
been in the system more than a few minutes I send an email to the first
lenders in the string letting them know, even if it still has a Pending
status. Which leads me to a question. We always update the record to In
Process before starting a search for a book. Leaving it in the Pending
status implies we have taken no action on it. Is this standard
practice?

thanks, Susan

Interlibrary Loan

Nicole Thorpe - Lending

Susan Williams - Borrowing

DeKalb County Public Library - GDK

215 Sycamore St.

Decatur, GA 30030

404.370.3070 x2274

ill at dekalblibrary.org

-----Original Message-----
From: "Campbell, Heather" <HEATHERC at coj.net>
To: "Interlibrary Loan Listserv" <ill-l at webjunction.org>
Date: Wed, 24 Oct 2007 12:44:57 -0400
Subject: RE: [ILL-L] Another Pet Peeve:  Disappearing Requests

It’s one of our pet peeves too.  Having that yellow highlighted (in
ILLiad) Record not found pop up is frustrating- even to those of us that
don’t charge for loans or photocopies.  The staff time and resources go
to waste when we can’t fill a request because it has been cancelled by
the borrower PLUS it needlessly takes that item out of our customers’
hands for a period of time. 

Heather Campbell
Special Services ~ Interlibrary Loan and Books By Mail
Jacksonville Public Library
Jacksonville, Florida 32202
ill at coj.net    904-630 -2985 

From:ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Rothbaum, Ellen
Sent: Wednesday, October 24, 2007 11:48 AM
To: ill-l at webjunction.org 
Subject: [ILL-L] Another Pet Peeve: Disappearing Requests 

Sometimes requests, "disappear," from our In Process file between the
time we pull them off, process and send, and attempt update them as
shipped.  When this happens, we cannot be paid for the work we
completed.  We suspect that some libraries are thus deliberately
avoiding payment.  In others, we suspect that the requesting library
thought that we had not had time to process it (most of our request are
for electronic journals, and turnaround time is often less than an hour,
sometimes in as little as ten minutes).  In the National Library of
Medicine's DOCLINE system, a library cannot cancel a request that is in
the equavalent of In Process.  It would be helpful if OCLC instituted
this enhancement. 

Ellen Rothbaum, MS, AHIP 
Assistant Director 
Daniel Carroll Payson Medical Library 
North Shore University Hospital 
300 Community Drive 
Manhasset, NY 11030 
Voice:  (516) 562-3424 
Fax:  (516) 562-2865 
ellenr at nshs.edu 

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