[ILL-L] Another Pet Peeve: Disappearing Requests

[Pat Johnson]

I do the same, I update every record from "pending' to "in process"  - 
so the borrower knows I have at least taken the first action, and their 
request is  "in process".  Then I count the requests, and see if the 
request meets the two main components for filling (reciprocal library 
and item not too new- the 2 common reasons a request cannot be 
filled).Then I  search for the requested title.

Inter-Library Loan wrote:
> Well, I have on occasion had to cancel requests. If the request has 
> been in the system more than a few minutes I send an email to the 
> first lenders in the string letting them know, even if it still has a 
> Pending status. Which leads me to a question. We always update the 
> record to In Process before starting a search for a book. Leaving it 
> in the Pending status implies we have taken no action on it. Is this 
> standard practice?
>  
> thanks, Susan
>  
> Interlibrary Loan
> Nicole Thorpe - Lending
> Susan Williams - Borrowing
> DeKalb County Public Library - GDK
> 215 Sycamore St.
> Decatur, GA 30030
> 404.370.3070 x2274
> ill at dekalblibrary.org <mailto:ill at dekalblibrary.org>
>
>     -----Original Message-----
>     From: "Campbell, Heather" <HEATHERC at coj.net>
>     To: "Interlibrary Loan Listserv" <ill-l at webjunction.org>
>     Date: Wed, 24 Oct 2007 12:44:57 -0400
>     Subject: RE: [ILL-L] Another Pet Peeve:  Disappearing Requests
>
>     Itb /*/Heather Campbell/*/*/
>     //Special Services ~ Interlibrary Loan and Books By Mail//
>     //Jacksonville// // Public Library//
>     /*/*/Jacksonville/*//*/, Florida 32202 /*/*/
>     //ill at coj.net    904-630 ///*-2985
>     ------------------------------------------------------------------------
>
>     *From:* ill-l-bounces at webjunction.org
>     [mailto:ill-l-bounces at webjunction.org] * On Behalf Of *Rothbaum, Ellen
>     *Sent:* Wednesday, October 24, 2007 11:48 AM
>     *To:* ill-l at webjun
>     the time we pull them off, process and send, and attempt update
>     them as shipped.  When this happens, we cannot be paid for the
>     work we completed.  We suspect that some libraries are thus
>     deliberately avoiding payment.  In others, we suspect that the
>     requesting library thought that we had not had time to process it
>     (most of our request are for electronic journals, and turnaround
>     time is often less than an hour, sometimes in as little as ten
>     minutes).  In the National Library of Medicine's DOCLINE system, a
>     library cannot cancel a request that is in the equavalent of In
>     Process.  It would be helpful if OCLC instituted this enhancement.
>     Ellen Rothbaum, MS, AHIP
>     Assistant Director
>     Daniel Carroll Payson Medical Library
>     North Shore University Hospital
>     300 Community Drive
>     Manhasset, NY 11030
>     Voice:  (516) 562-3424
>     Fax:  (516) 562-2865
>     ellenr at nshs.edu
>     ---------------------------------------------------------------------------------
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-- 
Patricia A Johnson
Interlibrary loan librarian
Chautauqua Cattaraugus Library System
106 W 5th ST
Jamestown NY 14701
716-484-7135 x 243