[ILL-L] "IN PROCESS" Status

Wed Oct 24 15:56:00 EDT 2007

My understanding is that there is no advantage to changing the status to
"In Process" because it does not extend the 4 day aging process.  It
just tells the requesting library that you are working on it.  So I do
the same thing - find the item and then either say no or mark it shipped
before sending it.

Judith A. Koveleskie, MLIS, MA

Periodicals Librarian

Seton Hill University

Reeves Memorial Library

1 Seton Hill Drive

Greensburg, PA 15601-1548

kovelesk at setonhill.edu <mailto:kovelesk at setonhill.edu> 

724-838-7828 

This document may contain confidential information and is intended
solely for the use of the addressee. If you received it in error, please
contact the sender at once and destroy the document. The document may
contain information subject to restrictions of the Family Educational
Rights and Privacy and the Gramm-Leach-Bliley Acts. Such information may
not be disclosed or used in any fashion outside the scope of the service
for which you are receiving the information.

________________________________

From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Robinson, Arthur 
Sent: Wednesday, October 24, 2007 3:50 PM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] Another Pet Peeve: Disappearing Requests

We're a small operation, so when I get a "Pending" request, I usually
leave it in Pending, look for the book or journal, and once I have it in
my hand, I reply either "Shipped" or "No."  Normally it's only five
minutes or so between my seeing a "Pending" file and replying--unless
(a) the item is misshelved or (b) twenty-three students stop me with
requests for help on my way to the Stacks.

If I have to cancel a "Pending" request, I always e-mail the other
library to explain why I've done so.  (If the other library has one in
their Policies Directory.  So many libraries are shrinking violets about
their e-mail addresses...)

Arthur Robinson (GLG)

________________________________

From: ill-l-bounces at webjunction.org on behalf of Inter-Library Loan
Sent: Wed 10/24/2007 2:02 PM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] Another Pet Peeve: Disappearing Requests

Well, I have on occasion had to cancel requests. If the request has been
in the system more than a few minutes I send an email to the first
lenders in the string letting them know, even if it still has a Pending
status. Which leads me to a question. We always update the record to In
Process before starting a search for a book. Leaving it in the Pending
status implies we have taken no action on it. Is this standard practice?

thanks, Susan

Interlibrary Loan

Nicole Thorpe - Lending

Susan Williams - Borrowing

DeKalb County Public Library - GDK

215 Sycamore St.

Decatur, GA 30030

404.370.3070 x2274

ill at dekalblibrary.org

	-----Original Message-----
	From: "Campbell, Heather" <HEATHERC at coj.net>
	To: "Interlibrary Loan Listserv" <ill-l at webjunction.org>
	Date: Wed, 24 Oct 2007 12:44:57 -0400
	Subject: RE: [ILL-L] Another Pet Peeve:  Disappearing Requests

	It's one of our pet peeves too.  Having that yellow highlighted
(in ILLiad) Record not found pop up is frustrating- even to those of us
that don't charge for loans or photocopies.  The staff time and
resources go to waste when we can't fill a request because it has been
cancelled by the borrower PLUS it needlessly takes that item out of our
customers' hands for a period of time. 

	Heather Campbell
	Special Services ~ Interlibrary Loan and Books By Mail
	Jacksonville Public Library
	Jacksonville, Florida 32202 
	ill at coj.net    904-630 -2985 

________________________________

	From: ill-l-bounces at webjunction.org
[mailto:ill-l-bounces at webjunction.org] On Behalf Of Rothbaum, Ellen
	Sent: Wednesday, October 24, 2007 11:48 AM
	To: ill-l at webjunction.org
	Subject: [ILL-L] Another Pet Peeve: Disappearing Requests 

	Sometimes requests, "disappear," from our In Process file
between the time we pull them off, process and send, and attempt update
them as shipped.  When this happens, we cannot be paid for the work we
completed.  We suspect that some libraries are thus deliberately
avoiding payment.  In others, we suspect that the requesting library
thought that we had not had time to process it (most of our request are
for electronic journals, and turnaround time is often less than an hour,
sometimes in as little as ten minutes).  In the National Library of
Medicine's DOCLINE system, a library cannot cancel a request that is in
the equavalent of In Process.  It would be helpful if OCLC instituted
this enhancement. 

	Ellen Rothbaum, MS, AHIP 
	Assistant Director 
	Daniel Carroll Payson Medical Library 
	North Shore University Hospital 
	300 Community Drive 
	Manhasset, NY 11030 
	Voice:  (516) 562-3424 
	Fax:  (516) 562-2865 
	ellenr at nshs.edu 

------------------------------------------------------------------------
--------- 

	The information contained in this electronic e-mail transmission

	and any attachments are intended only for the use of the
individual

	or entity to whom or to which it is addressed, and may contain 

	information that is privileged, confidential and exempt from 

	disclosure under applicable law. If the reader of this
communication

	is not the intended recipient, or the employee or agent
responsible

	for delivering this communication to the intended recipient, you

	are hereby notified that any dissemination, distribution,
copying

	or disclosure of this communication and any attachment is
strictly

	prohibited. If you have received this transmission in error,
please

	notify the sender immediately by telephone and electronic mail, 

	and delete the original communication and any attachment from
any

	computer, server or other electronic recording or storage device

	or medium. Receipt by anyone other than the intended recipient
is

	not a waiver of any attorney-client, physician-patient or other 

	privilege. Thank you.

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.webjunction.org/wjlists/ill-l/attachments/20071024/37ba3e01/attachment.htm