[ILL-L] Another Pet Peeve: Disappearing Requests

[Robinson, Arthur]

We're a small operation, so when I get a "Pending" request, I usually leave it in Pending, look for the book or journal, and once I have it in my hand, I reply either "Shipped" or "No."  Normally it's only five minutes or so between my seeing a "Pending" file and replying--unless (a) the item is misshelved or (b) twenty-three students stop me with requests for help on my way to the Stacks.
 
If I have to cancel a "Pending" request, I always e-mail the other library to explain why I've done so.  (If the other library has one in their Policies Directory.  So many libraries are shrinking violets about their e-mail addresses...)
 
Arthur Robinson (GLG)

________________________________

From: ill-l-bounces at webjunction.org on behalf of Inter-Library Loan
Sent: Wed 10/24/2007 2:02 PM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] Another Pet Peeve: Disappearing Requests


Well, I have on occasion had to cancel requests. If the request has been in the system more than a few minutes I send an email to the first lenders in the string letting them know, even if it still has a Pending status. Which leads me to a question. We always update the record to In Process before starting a search for a book. Leaving it in the Pending status implies we have taken no action on it. Is this standard practice?
 
thanks, Susan
 
Interlibrary Loan
Nicole Thorpe - Lending
Susan Williams - Borrowing
DeKalb County Public Library - GDK
215 Sycamore St.
Decatur, GA 30030
404.370.3070 x2274
ill at dekalblibrary.org


	-----Original Message-----
	From: "Campbell, Heather" <HEATHERC at coj.net>
	To: "Interlibrary Loan Listserv" <ill-l at webjunction.org>
	Date: Wed, 24 Oct 2007 12:44:57 -0400
	Subject: RE: [ILL-L] Another Pet Peeve:  Disappearing Requests
	
	

	It's one of our pet peeves too.  Having that yellow highlighted (in ILLiad) Record not found pop up is frustrating- even to those of us that don't charge for loans or photocopies.  The staff time and resources go to waste when we can't fill a request because it has been cancelled by the borrower PLUS it needlessly takes that item out of our customers' hands for a period of time. 

	  
	Heather Campbell
	Special Services ~ Interlibrary Loan and Books By Mail
	Jacksonville Public Library
	Jacksonville, Florida 32202 
	ill at coj.net    904-630 -2985 
	
________________________________


	From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org] On Behalf Of Rothbaum, Ellen
	Sent: Wednesday, October 24, 2007 11:48 AM
	To: ill-l at webjunction.org
	Subject: [ILL-L] Another Pet Peeve: Disappearing Requests 

	
	Sometimes requests, "disappear," from our In Process file between the time we pull them off, process and send, and attempt update them as shipped.  When this happens, we cannot be paid for the work we completed.  We suspect that some libraries are thus deliberately avoiding payment.  In others, we suspect that the requesting library thought that we had not had time to process it (most of our request are for electronic journals, and turnaround time is often less than an hour, sometimes in as little as ten minutes).  In the National Library of Medicine's DOCLINE system, a library cannot cancel a request that is in the equavalent of In Process.  It would be helpful if OCLC instituted this enhancement. 
	Ellen Rothbaum, MS, AHIP 
	Assistant Director 
	Daniel Carroll Payson Medical Library 
	North Shore University Hospital 
	300 Community Drive 
	Manhasset, NY 11030 
	Voice:  (516) 562-3424 
	Fax:  (516) 562-2865 
	ellenr at nshs.edu 
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