[ILL-L] Another Pet Peeve: Disappearing Requests -- Ties into "Aged to next lender" issue

Wed Oct 24 14:27:27 EDT 2007

Hi all,

We've been having a little problem lately creating mistaken duplicate 
requests for our member libraries.  (We're a processing center for about 40 
towns in our region.)  There has always been some of it, but lately, for 
various reasons, we have been getting more.

So, if we realize that we've made two requests for the same item for the 
same patron, we look at them on WorldCat and see if we feel OK deleting one. 
 If the one we want to delete is IN PROCESS, we call and see if we can speak 
to someone before we delete the request so we won't waste their time and 
postage as well as our own.  If it's simply PENDING, though, we just delete 
it figuring Clio and Illiad would have changed the status to IN PROCESS if 
anyone is actually working on that request.   I don't think this procedure 
should be causing major problems out there in lender land?   Don't want to 
be doing that......

Sue Kaler
Interlibrary Loan Supervisor
Wellesley Free Library
530 Washington Street
Wellesley, MA 02482
OCLC symbol MLN
skaler at minlib.net
voice (781)235-1610 x1112, fax (781)237-4875

When responding, please be advised that the Town of Wellesley has 
determined that email could be considered a public record.

-----Original Message-----
From: "Beth Willis" <BWillis at mcpl.lib.mo.us>
To: "Interlibrary Loan Listserv" <ill-l at webjunction.org>
Date: Wed, 24 Oct 2007 12:09:15 -0500
Subject: RE: [ILL-L] Another Pet Peeve: Disappearing Requests -- Ties into 
"Aged to next lender" issue

Well HERE is where that "Aged to Next Lender" issue comes in!! 

Sometimes when I've got something in that has already passed to the next 
lender in the string, I cancel the request so that it isn't duplicated. 
Whenever possible, I send an email to the lender who has the request in 
their Pending or In Process file. But sometimes I just can't get to it.

_______________
Beth Willis 
ILL Department Head
bwillis at mcpl.lib.mo.us
Phone: (816) 521-7231
Mid-Continent Public Library - http://www.mcpl.lib.mo.us
Unless explicitly attributed, the opinions expressed are personal.

From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org] 
On Behalf Of Campbell, Heather
Sent: Wednesday, October 24, 2007 11:45 AM
To: Interlibrary Loan Listserv
Subject: RE: [ILL-L] Another Pet Peeve: Disappearing Requests

It’s one of our pet peeves too.  Having that yellow highlighted (in 
ILLiad) Record not found pop up is frustrating- even to those of us that 
don’t charge for loans or photocopies.  The staff time and resources go to 
waste when we can’t fill a request because it has been cancelled by the 
borrower PLUS it needlessly takes that item out of our customers’ hands 
for a period of time.

Heather Campbell
Special Services ~ Interlibrary Loan and Books By Mail
Jacksonville Public Library
Jacksonville, Florida 32202
ill at coj.net    904-630-2985 

From: ill-l-bounces at webjunction.org [mailto:ill-l-bounces at webjunction.org] 
On Behalf Of Rothbaum, Ellen
Sent: Wednesday, October 24, 2007 11:48 AM
To: ill-l at webjunction.org
Subject: [ILL-L] Another Pet Peeve: Disappearing Requests

Sometimes requests, "disappear," from our In Process file between the time 
we pull them off, process and send, and attempt update them as shipped.  
When this happens, we cannot be paid for the work we completed.  We suspect 
that some libraries are thus deliberately avoiding payment.  In others, we 
suspect that the requesting library thought that we had not had time to 
process it (most of our request are for electronic journals, and turnaround 
time is often less than an hour, sometimes in as little as ten minutes).  In 
the National Library of Medicine's DOCLINE system, a library cannot cancel a 
request that is in the equavalent of In Process.  It would be helpful if 
OCLC instituted this enhancement. 
Ellen Rothbaum, MS, AHIP 
Assistant Director 
Daniel Carroll Payson Medical Library 
North Shore University Hospital 
300 Community Drive 
Manhasset, NY 11030 
Voice:  (516) 562-3424 
Fax:  (516) 562-2865 
ellenr at nshs.edu 
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